Job Description Customer Success Manager – SaaS Global Tech
Shoreditch, London (Hybrid – 3 Days Onsite)
12-Month Contract with potential to extend
£90,000 per year PAYE
A global leader in providing creative software solutions for everyone from huge tech conglomerates to individual creatives is hiring a Customer Success Manager to accelerate value, drive product adoption, and build lasting enterprise partnerships across a multi-solution, multi-brand portfolio.
You’ll take charge of strategic, complex enterprise accounts, delivering real business outcomes and helping clients transform how they operate through advanced digital marketing solutions.
What You'll Be Doing:
Own and grow relationships across some of the UK’s largest enterprise brands
Lead clients through digital transformation with a strong focus on measurable outcomes
Drive product usage and adoption with structured success plans and strategic account governance
Align internal teams to solve challenges, accelerate value, and maximize ROI
Become a trusted partner to C-level stakeholders and senior decision-makers
Play a key role in client retention, expansion, and long-term satisfaction
Influence internal strat...