Description Ipswich Housing Action Group - Ipswich, Suffolk IP1 2EF £20,979 pro rata (pension 7% contribution, if eligible) 22.5 hours per week Permanent Reference: 0035 Required as soon possible Your role The Receptionist/Business Support Assistant is crucial in providing a welcoming and supportive environment for visitors and service users at the centre. This position ensures the smooth operation of the front desk and administrative functions, supporting the team in delivering essential services to individuals experiencing homelessness. Your responsibilities: Greet and welcome service users, visitors, and staff. Answer and direct incoming calls, taking messages as necessary. Answer emails to the main email address and redirect them to the appropriate person. Handle inquiries and provide information about services offered by the hub. Input new registrations into the database and update existing records. Maintain confidentiality and handle sensitive information with care. Perform general clerical duties including photocopying, scanning, and filing. Maintain office, laundry, welfare supplies, and order inventory as needed. Input and update service user information in the database. Assist with scheduling appointments and meetings. Provide administrative support to various departments as required. Ensure the reception area is clean, organised, and welcoming. Oversee the collection, washing, drying, and distribution of service user laundry. Handle incoming and outgoing post for service users. Prepare and organise breakfast materials for Breakfast By Invite sessions. Ensure all materials are available and set up appropriately for each session. Conduct basic health and safety checks at the centre as detailed in the health and safety policy. Report any maintenance issues to the relevant personnel. You will need experience of: Face to Face and telephone contact with service users/general public Use of Microsoft - based systems, including Outlook, Excel, and Office 365 Data recording and use of a CRM system Handling incoming and outgoing mail Handling petty cash including administering and recording transactions and maintaining a float Basic Health and Safety processes Please see the person specification for this role for the full requirements. About us Ipswich Housing Action Group (ihAg) is a busy local charity supporting people who are at risk of or are experiencing homelessness. The Advocacy Team provide a daily point of human contact, and support people with the huge range of practical and emotional issues they can face if they are currently homeless, or at risk of losing their home. The Chapman Centre is a homelessness hub for social interaction, practical support and advice. We will offer you: This is an exciting opportunity for an individual to join our hardworking and dedicated advice team. At ihAg, we have a positive can-do culture, which is supportive of all staff as well as service users. We have a robust Employee Assistance Package in place to support the wellbeing of staff. To find out more: For an informal discussion only, please contact Hayley Kendall on 07871 617032. More information can be found on: www.ihag.co.uk and social media about this role and ihAg’s work in general. How to apply: Job attachments can be downloaded below: Application Form (docx) Job Description (docx) Please visit our website: www.ihag.co.uk/vacancies for an application pack. Completed applications, along with CV should be made via Janice Hubbard, Business Support Co-ordinator via: janiceihag.co.uk ensuring you address the points in the person specification. Closing date: 5pm, 24 February 2025. ihAg is committed to safeguarding and promoting the welfare of people with additional vulnerabilities and expects all staff to share this commitment. Please note that this post is subject to an enhanced DBS check.