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Salaried Recruitment Coordinator @ DNATA | Internal Recruitment, Stakeholder Management
Overview of the Company
dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience.
What is the purpose of role?
To be an active team member ensuring that all work is completed in accordance with a daily work schedule. As a Production Team Manager you will be responsible for ensuring that information received is communicated to the appropriate parties in a timely, effective manner developing and sustaining effective customer relationships with both internal and external stakeholders. You will direct a productive, results driven team ensuring that all compliance standards are met.
What you’ll be doing:
1. Ensure work is completed according to daily work schedules and all costs are within agreed targets
2. Manage the roster effectively on a shift basis to ensure the work schedule is maintained whilst being mindful of costs
3. Report Daily and Weekly Daily Hours via Kronos
4. Responsible for ensuring that team members carry out duties in line with work schedule
5. Monitor work, highlight and escalate any issues accordingly
6. Ensure the work schedule is maintained by shift, taking effective corrective action as required highlighting any on-going issues to the appropriate Shift Leader/ Team Manager
7. Ensure standards of external and internal customer service are met
8. Deal with all issues or customer requests in a timely manner, escalating matters which cannot be resolved to the appropriate manager
9. Adhere to all Legislation, Company Policy and Customer Requirements ensuring team members follow agreed procedures
10. Adhere to security regulations and ensure security instructions and procedures are followed at all times
11. Ensure familiarity with all Fire Procedures within the unit as instructed through fire training
12. Ensure HACCP Food and Personal Hygiene Procedures are adhered to at all times
13. Carry out Daily Compliance Checks and communicate any issues appropriately
14. Ensure housekeeping activities are undertaken by team members
15. Ensure staff adhere to Safe Working Practices at all times including:
16. Ensure training needs are identified and highlighted to the relevant Shift Leader/ Team Manager
17. Ensure effective handover with colleagues to ensure any issues are dealt with effectively
18. Use of Personal Protective Equipment
19. Correct Manual Handling techniques
20. Use of equipment
21. Take the appropriate action in the event of a non-conformance issue and clearly communicate issues and concerns to the appropriate Team Manager on shift
22. Carry out daily, weekly team briefings ensuring that any issues raised are communicated to your manager
This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager.
What you will have:
1. Experience of dealing with performance issues, grievances, holidays and absence management
2. Be competent using IT Skills; Microsoft Outlook, Word and Excel
3. Ability to plan, organise and delegate
4. High attention to detail and accuracy, must be methodical, and logical in their approach to work
5. Ability to solve problems quickly using own initiative
6. Enthusiastic, self-motivated, proactive and persuasive
7. Possess excellent communication and interpersonal skills, both verbally and written, with experience of professionally liaising with colleagues, managers and external customers
8. Possess an understanding of health and safety regulations in relation to operations
9. Possess an understanding of Food Hygiene in relation to operations
10. Understanding of Operational Management Systems
11. Must be methodical, and logical in their approach to work
12. IOSH Working Safely certificate
13. Possess an understanding of Airline Security knowledge
What is Special about the role:
The main focus of the role of Team Manager is to effectively organise resources to deliver the required activity each shift. Direction and guidance is easily accessible via the line manager. No direct budget management but requires people management on a shift-by-shift basis. Decision making is based on previous experience working within standard parameters highlighting any concerns to be addressed by a manager. Will be required to interact with the team, colleagues from other process areas, auditors, Suppliers and customers
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Production
Industries
Food and Beverage Services and Airlines and Aviation
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