Description IFM Investors is a private markets manager, with a focus on infrastructure and capabilities in unlisted and listed equity, private equity and debt. IFM manages AU$218.3bn across all asset classes on behalf of 717 institutional clients (at 30 June 2024). We have 230 investment specialists across our capabilities. We’re based on four continents, operating from offices in Melbourne, Sydney, London, Berlin, Zurich, Amsterdam, Milan, New York, Houston, Hong Kong, Seoul and Tokyo. We have a global network that helps us uncover opportunities. Our reach, reputation and relationships mean we can access deal flows that few other managers can. IFM was founded by pension funds. It’s still owned by pension funds today. Our clients are stewards of capital too, with the same duty to deliver value over decades. We share a multigenerational vision: to invest, protect and grow the savings of millions of people. We do this by investing, owning and financing the assets our clients and their beneficiaries rely on to live their lives. Where we own assets, our engineers and sector experts join their boards and management committees, with the aim of becoming pivotal to their success. From Vienna Airport to the Indiana Toll Road, from energy storage to data storage, we invest in what matters: real assets that will serve society’s needs for decades to come and seek to deliver for clients the positive outcomes they need. For more information, visit ifminvestors.com. The Role The role of the Receptionist at IFM Investors is act as an ambassador for the business in providing exceptional Front of House Services and guest experience and, as a member of the Office Management team. The Receptionist team will also provide some more general office administrative support and customer service to internal employees. This is in an active role where the individual may be on their feet often during the day. This role is based fully in the office. There are two Receptionists (1 is 4 days per week only) who work together with slightly different focus but who must be able to cover each other’s roles on the occasion that they are alone. 8.30am-5.30pm 5 days a week with willingness to occasionally work longer hours to support business needs front of house Front of House -Provide a warm and welcoming support to all visitors -Overall management of Reception desk and front of house area -Working as a Receptionist team to manage the client experience e.g. ensuring rooms are prepared & cleared for meetings, providing refreshments to visitors -Ensure rooms are set up first thing and cleared throughout the day to maintain a quick changeover for meetings -Provide refreshments to visitors -Provision of staff & visitor passes -Initial point of contact for main phone line -Manage the front of house diary working closely with internal clients to achieve most efficient use of space -Order and manage catering requests for meetings -Maintain supplies for front of house requirements -Manage DHL account and train EAs & TAs to self-order -Book couriers and arrange drivers for deliveries -Assistance with simple IT requests for meetings and close liaison with IT to support more complex requests -Liaison with building management front of house and security to ensure smooth guest arrival -Support the set up and catering needs on the Learning Hub for training events -Collation of visitor statistics -Ordering company business cards & front of house branded stationery -Preparation of invoices for approval -Monthly employee attendance statistics to Australia Office Support -Order food & stationery supplies as advised by other receptionist -Support officewide regular internal events, assisting with set up and delivery as part of the Office Management team A willingness to support the broader team with ad hoc requests when EAs/TAs busy e.g. binding, post office etc. -Close liaison with support team globally to ensure travelers pass and external meeting room and visitor needs are supported -Willingness to act as Fire Warden and First Aider -assistance with induction programs, new support role hires training and monitoring Your Background and Experience -Considerable experience of hospitality and reception services with administrative support in a corporate environment. A strong understanding of a hospitality environment Qualifications -A-levels or equivalent would be desirable Technical Knowledge -Intermediate understanding of Microsoft Office suite. Business Knowledge -Good understanding of the aims of the Group -Understanding of the principles relating to the delivery of secretarial services, e.g. confidentiality, protocols, etc. -Understanding of financial corporations.