Our major retail client is seeking an experienced Contract IT Support Analyst to join them on an initial 6-month contract.
You will play a key role in day-to-day IT Support from 1st to 2nd Line. This is a "hybrid" working role, 3 days on-site and 2 days remote per week, and has been determined Inside IR35; contractors will need to work via an Umbrella engagement.
ROLE:
As the Contract IT Support Analyst, you will report into the IT Support Manager and be the point of contact for business users reporting IT issues or requesting IT services. High levels of customer service will be key!
You will triage IT issues and provide first-time fixes where possible or escalate when needed.
EXPERIENCE / SKILLS:
Communications:
* Ensure calls are answered promptly and dealt with in a professional and timely manner.
* A high level of professionalism in all business communications (verbal and written).
* Assist with incoming ticket analysis for high priority, wide-ranging, or recurring issues.
* Assist with identifying and highlighting user IT-training issues.
* Communicate high priority issues to the team so everyone is aware.
Technical:
* Provide first-time fixes for standard IT issues and requests, and other issues where confident to do so in a timely manner.
* Assist with ServiceDesk ticket queues.
Quality:
* Work with users to determine useful, detailed, and accurate information.
* Ensure all issues and service requests are accurately recorded in the IT ServiceDesk system.
* Ensure the Asset register is accurate and updated.
* Ensure the Change management process is followed.
SKILLS/EXPERIENCE REQUIRED:
* Previous IT Support Experience
* Troubleshooting connection issues remotely
* Office 365
* Active Directory
* Group Policy
* Windows 7 - 10
* Password Resets
* User Setups
RATE: £250 PER DAY
TERM: 3 MONTHS
#J-18808-Ljbffr