Job Purpose We are seeking a highly experienced individual who has an extensive knowledge in customer service and can provide our 5-Star front of house service delivery whilst maintaining a subtle, yet visible security presence. This amazing opportunity operates on a full-time contract working Nightshift 7pm-7am on a rotational shift pattern (6 days on 3 days off) and will be based within one of our trophy buildings in Holborn. Payrate is £13.74 per hour. We offer a competitive rate of pay and you will be entitled to 28 days holiday per annum including bank holidays. At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security. Key Responsibilities Be seen as a visible customer focused professional by being proactive and greet clients and visitors where possible Anticipate any action client requirements in a professional manner. Provide a consistent professional service at all times Issue visitor passes using agreed sign in and out policies and procedures Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas. Ensure all fire exits are kept clear. Health & Safety issues are reported Ensure all landlord contractor access it pre-authorised and in accordance with risk assessment/permit to work conditions Carry out building patrols where required Provide administrative support/incident report writing Ability and fore sight to create a safe environment for all guests and visitors Maintain a high security awareness at all times CCTV interaction where required Complete a full detailed handover at the end of each shift First Aid and Banksman training required Person Specification Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player Holds a true passion for high standards of customer service delivery A keen interest and high level of systems/technology and computer skills would be an advantage Excellent interpersonal skills and the ability to interact with people at all levels Immaculate presentation Intuitive customer related logic Ability to work independently with confidence, using own initiative as required Look for opportunities to enhance client/visitor experience Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail Confidence and common sense to access and utilize expert resources when making decisions Maintain and practice a high degree of confidentiality at all times Computer literate with good email etiquette. Use of concierge and Microsoft systems is an advantage. Have a high level of security awareness Valid SIA licence required 5 years of verifiable work history