Performance and Improvement Officer
Location : Agile / Grimsby or Boston
Salary: A GBP 34,427 per annum
LHP are really excited about their future vision and are looking for a Performance and Improvement Officer to work closely with the Performance Manager and be part of their dynamic Business Intelligence team.
The Performance and Improvement Officer will be responsible for producing and providing high:quality analysis and evaluation of performance data, and to provide insight and recommendations to support the strategic objectives of Lincolnshire Housing Partnership.
The Performance and Improvement Officer role is flexible under their agile working policy; therefore, you will be able to work from wherever is suitable to complete the task at hand. This might be at home, at one of offices located in Grimsby or Boston, or somewhere else
What is Lincolnshire Housing partnership like to work for?
At LHP, theyre committed to creating great homes and strong communities. Their vision for Equality, Diversity and Inclusion is to be an open, inclusive organisation that recognises and respects all their communities and supports everyone to thrive.
Theyre a local housing association with their roots firmly fixed in their Grimsby and Boston communities, many of their colleagues were born in the same areas that they serve. This gives their teams an additional sense of purpose to improve the lives of the customers.
There is a strong sense of togetherness across the organisation, their culture encourages accountability, cross:departmental collaboration and they welcome the opportunity to improve through feedback.
What additional benefits will I get from working for Lincolnshire Housing Partnership?
* An employee wellbeing package worth up to A GBP 1200 annually through their benefits partner Westfield Health
* A Cycle:to:Work Initiative Promoting Personal Wellbeing and Environmental Awareness
* Discounted Shopping Vouchers through Westfield Health
* Opportunities to learn new skills and knowledge through their fantastic corporate training programme
* A superb employer salary sacrifice pension scheme with up to 12 paid by LHP
* 24 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service
* The ability to earn additional holiday days through full attendance
* Mental Health First Aiders across the business, lets be there for each other
What will I be asked to do as part of the role as a Performance and Improvement Officer?
* Use performance reporting to drive improvement, putting in place actionable plans for the operational functions.
* Establish good working relationships across the organisation at all levels and be able to positively influence.
* Support with managing the Performance Health Checks initiative, meeting with designated services to review performance and support with the identification of improvements.
* Production, validation, and submission of reporting requirements to the Regulator to Social Housing and HouseMark.
* Drive improved customer experience using customer insights and mystery shopping.
* Production and reporting of operational performance and analysis of trends for the respective service areas.
* Assist with the production of Board and Committee Performance Reports, providing analytical support on the performance data and for any ad:hoc reports requested by their Corporate and Executive leadership teams.
* Undertake quantitative and qualitative data analysis to produce service level reports, providing business intelligence, analytical detail and actionable insights.
* Leverage new technologies to support with analysis and insight production.
What skills, attributes and experience will I need as a Performance and Improvement Officer?
* Educated to degree level or equivalent experience.
* Excellent analytical skills with the ability to gather, organise and analyse large datasets with accuracy.
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