Who we are:
Visual Comfort Europe are the premium resource for signature designer lighting. We manufacture and distribute lighting with some of the most influential names in design to the world’s best interior designers.
We have seen extraordinary growth and are heavily investing in our future. It’s an exciting time to join our team where no two days are the same.
Job Description:
We are looking for a Customer Service Representative to join our growing team. We are searching for an individual who has a natural ability to connect and build rapport with our customers and who is committed to delivering impeccable customer service. The successful candidate will be a positive, hard-working, and proactive individual, a team player who enjoys a fast-paced working environment and works well under pressure. Being part of a growing company there is plenty of scope to grow within the business depending on the skill set of the successful candidate.
Responsibilities:
* Being a primary point of contact for your own customers.
* Raising quotes & orders received by email.
* Liaising with other departments to push sales through to completion.
* Keeping internal records updated accurately.
* Offering alternatives when required.
* Investigate how to improve lead times to secure orders.
* Assisting with product enquiries, liaising with our Product Support team to best assist the customer.
* Assisting customers to access and use our website.
Requirements:
* A minimum of 3 years’ office-based customer service experience (essential)
* Experience using Microsoft packages including outlook, word & excel (essential)
* Experience dealing with customer issues.
* Experience working to deadlines.
* Excellent communication skills (both spoken and written)
* Impeccable phone manner
* Team Player
* Impeccable attention to detail
* Ability to work independently and prioritise workload effectively.
* Passion for delivering exceptional customer service.
* An ability to learn quickly and adapt to new processes.
* Experience within the luxury goods / interior design industry (desirable)
* A basic understanding of lighting (desirable)
* Experience using ERP systems (desirable)
* Experience in European trade (desirable)
Job Details:
* Job Type: Full-time
* Schedule: Monday to Friday 09:00 to 17:30
* Salary: £25,000 - £26,500 (dependent on experience)
* ***Visual Comfort Europe are proud to be a Real Living Wage employer***
* This is a full-based office position.
Benefits:
* Bonus scheme
* Employee discount
* On-site parking
* Enhanced company pension
* BUPA Private healthcare (after probationary period)
* BUPA cash plan (after probationary period)
* EAP scheme
* 25 days holiday + bank holidays (increasing with service)
* Paid sick leave (after qualifying period)
* Free fruit, snacks, coffee, and tea
Application question(s):
* Where do you currently live?
Experience:
* Customer Service: 3 years (preferred)
Work Location: In person
Application deadline: 27/11/2024
Expected start date: 06/01/2025
#J-18808-Ljbffr