SC Cleared Deskside Engineer
Perm-32000
Annan, Scotland
Provide hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA). To meet our customer needs a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites.
Key Responsibilities
To replace desktops, laptops, monitors and phones when applicable, enabling a quick resolution with minimum inconvenience to the end user
* Perform Break fix on all desktop equipment
* To perform IMAC activities
* To perform daily backup checks as required
* Complete all allocated calls and maintain regular contact with Workflow Managers
* To diagnose problems accurately using all the available resources and technical knowledge
* To provide timely, quality solution keeping the customer updated and escalating if required
* Refer to relevant procedures to perform role
* Ensure administration is satisfactory and up to date
Knowledge / Skills
* PC literate
* Customer liaison skills
* Interpretation of data & actions
* Decision making.
* Windows OS literat
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
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