MI & Insight Analyst (12 month FTC) £40’000 ~ £45’000 + Corporate Benefits
This is a rare opportunity to join a newly created MI / Reporting team tasked with creating a new suite of reports, dashboards and automation geared to provide detailed and impactful insights on operational performance, customer contact behaviour and trends, from data sourced from contact centre technologies that capture and influence customer contact such as Telephony, WFM, IVR, Dialler, LiveChat, Webforms.
You'll be an experienced MI, Reporting, Data Analyst (ideally with some contact centre experience) with demonstrable hands-on capabilities with SQL, PowerBI, ETL and ideally DAX. Alongside your technical prowess you'll thrive in a collaborative team environment, have exceptional presentation skills and the ability to simplify the complex for 'non technical' audiences and stakeholders.
Enjoy flexible hybrid working with 2 days per week onsite in modern offices in Manchester
The salary range for this 12 month contract position is £40'000 ~ £45'000 + Broad Benefits
Key Skills & Experience Will Include
* Advanced report production and automation
* SQL – ETL / query data / extraction scripting / stored procedures
* Ability to take MI requirements and source system information & data from disparate platforms.
* PowerBI – strong Data Modelling, Analytical, Reporting and Visualisation skills
* Concise, professional, and effective interpersonal, presentation and communication abilities
* Experience in the management, planning and delivery of reporting solutions and methodologies.
* A focused, organised & proactive approach with the ability to multi-task and complete tasks on time.
Desirable Skills (but not essential)
* DAX
* Star Schema
* Contact Centre Technology Platforms (Telephony / IVR / Dialler / WFM / LiveChat)
Please register your interest in the MI & Insight Analyst position by applying as directed