MI & Insight Analyst (12 month FTC) £40’000 £45’000 Corporate Benefits This is a rare opportunity to join a newly created MI / Reporting team tasked with creating a new suite of reports, dashboards and automation geared to provide detailed and impactful insights on operational performance, customer contact behaviour and trends, from data sourced from contact centre technologies that capture and influence customer contact such as Telephony, WFM, IVR, Dialler, LiveChat, Webforms. You'll be an experienced MI, Reporting, Data Analyst (ideally with some contact centre experience) with demonstrable hands-on capabilities with SQL, PowerBI, ETL and ideally DAX. Alongside your technical prowess you'll thrive in a collaborative team environment, have exceptional presentation skills and the ability to simplify the complex for 'non technical' audiences and stakeholders. Enjoy flexible hybrid working with 2 days per week onsite in modern offices in Manchester The salary range for this 12 month contract position is £40'000 £45'000 Broad Benefits Key Skills & Experience Will Include Advanced report production and automation SQL – ETL / query data / extraction scripting / stored procedures Ability to take MI requirements and source system information & data from disparate platforms. PowerBI – strong Data Modelling, Analytical, Reporting and Visualisation skills Concise, professional, and effective interpersonal, presentation and communication abilities Experience in the management, planning and delivery of reporting solutions and methodologies. A focused, organised & proactive approach with the ability to multi-task and complete tasks on time. Desirable Skills (but not essential) DAX Star Schema Contact Centre Technology Platforms (Telephony / IVR / Dialler / WFM / LiveChat) Please register your interest in the MI & Insight Analyst position by applying as directed