Nidec Drives
We take care of the world’s motion. We provide AC, DC, and Servo drive solutions for everything from heavy industry to theatre productions, end-to-end production lines, and everything in between.
Our precision-engineered drives are designed to optimise performance and productivity, creating essential motion for a more efficient future. As part of Nidec, the world’s largest electric motor company, we make the world spin smarter and faster.
As a global business, operating for over 50 years, we have grown into a thriving business, now operating in over 30 countries. We pride ourselves on our people and we look for those continuously striving for excellence with the ambition to achieve success.
Summary of Role
We have an exciting opportunity for an individual to join us at Nidec Drives as a Product Support Engineer
The successful candidate will work with the ‘Global Technical Support Manager’ to ensure Control Techniques provides the highest levels of proactive and reactive technical support to the ‘Control Techniques Drive Centre’ network, ‘Country Partners’, ‘Distributors’ and key end customers on the Control Techniques product range.
Support will be provided via Support Suite, telephone, email, Microsoft Teams, and customer site visits.
Escalation points will be provided for critical issues.
This role will work with R&D on product hardware and firmware development testing and the documentation team to generate and maintain user documentation and other supporting documentation.
This position reports to the Global Technical Support Manager and is situated within the R&D Department at Nidec Drives headquarters in Newtown.
Key Job Responsibilities:
The key responsibilities for this role are split into the following sectors:
Customer Support
* Provide reactive and proactive technical support to the ‘Control Techniques Drive Centre’ network, ‘Country Partners’, ‘Distributors’ and key end customers.
* Investigation and root cause analysis to component level on the Control Techniques product range
* Manage customer issues within an agreed timescale and follow up as appropriate.
Documentation
* Identify and generate documentation in the form of ‘knowledgebase’ documents and ’Technical Notifications’
General
* Work with R&D on product hardware and firmware development testing
* .Support continuous improvement of the ‘Technical Support’ Lab test facilities so ‘Technical Support’ can provide the best reactive support service levels possible to the ‘Control Techniques Drive Centre’ network, ‘Country Partners’, ‘Distributors’ and key end customers.
Health & Safety
* Work with the team to ensure the ‘Technical Support’ office and Labs are a safe environment and fellow Engineers are fully aware of the responsibilities of safe working.
* Ensure risk assessments are always completed to ensure personal safety and the safety of others
Travel Requirements
Regular travel (European and International) for conferences, exhibitions, and customer visits
Required Qualifications and Experience:
* Degree/HNC in Electrical Engineering
* Accreditation with ‘The Institute of Engineering and Technology or an equivalent qualification/experience.
* Excellent communication skills are crucial as giving advice, must be clear and precise
* Extensive product, and application knowledge
* Strong interpersonal skills with the ability to build productive relationships at all levels
* Strong time management skills
* Ability to operate independently
Benefits:
We will support you to be at your best in work and live well outside it. In addition, we will offer opportunities for growth, varied career paths, exciting challenges, and a culture of inclusion that celebrates diversity.
Nidec Drives will offer you a comprehensive benefits package including but not limited to:
* Competitive salaries based on experience and the current market rates.
* 25 days AL + Bank Holiday.
* Additional day off for your birthday.
* 5% matched pension.
* EV and cycle-to-work schemes.
* Vouchers & discounts program.
* funded volunteer day per year.
* A whole host of additional benefits