Technical Author Lead - 12 month Contract vacancy in Hybrid (3 days/week in Corsham) (061lw)
Our client is seeking an experienced Contract Technical Author Lead to develop Service Design Packs (ITIL3) for Voice & Video Services. This role involves close collaboration with Users, Defence Digital Eng Operations staff, and the Fixed Connectivity Team in Corsham to create service-oriented documentation for live services.
The working arrangement will be 3 days/week on site with some travel to Henlow.
Key Responsibilities
1. User-Centred Documentation - Simplify complex technical concepts for a specialist audience, including developers, technical architects, and technology leaders.
2. Team Leadership & Quality Assurance - Direct a team of technical writers, ensuring high-quality documentation and alignment with strategic goals.
3. Standardisation & Process Improvement - Establish standardised tools, processes, and communication methods.
4. Stakeholder Collaboration - Work closely with service managers, technology leaders, and senior stakeholders to allocate resources, resolve challenges, and promote technical writing best practices.
5. Delivery & Evaluation - Identify and implement the best processes or delivery methods, measuring and evaluating outcomes.
6. Strategy & Roadmap Development - Lead the design and implementation of documentation strategies, including producing the ‘as-built’ solution specification and the Voice & Video Product Roadmap(s) for the Product Owner.
Essential Requirements
1. Prototyping Knowledge - Understanding when and how to use specific prototyping techniques.
2. Technical Expertise - Knowledge of technologies used to build and operate digital services.
3. Content Creation Experience - Experience developing and iterating content across multiple channels.
4. Networking & Bearer Services - Familiarity with strategic networks and bearer services.
5. Legacy & New System Integration - Experience navigating the challenges of transitioning between legacy and new systems, especially in high-security environments.
6. Complex Environments - Ability to work in environments with stringent security controls.
7. System/Service Development - Experience developing systems, solutions, or services as part of larger capabilities.
Desirable
1. Defence Sector Experience - Familiarity with defence processes and protocols.
If you are interested in applying, please send a copy of your CV with a cover note outlining why this would be the ideal opportunity for you, by email to liz@ex-mil.co.uk (The Deadline for CV submissions to the client is Wednesday 12th March at 3pm). #J-18808-Ljbffr