JOB PURPOSE
Department/Business/Location: Aftersales
Reports to: Aftersales Manager
KEY RESPONSIBILITIES
1. Ensure all customers are well attended to and assist them when appropriate.
2. Establish customer needs before directing them to the most appropriate member of staff.
3. Direct customers towards the seating area and offer refreshments while they are waiting.
4. Ensure reception area is always staffed and kept tidy.
5. At the request of the sales, service or parts departments/Bodyshop, carry out driving jobs as and when required.
6. Carry out a pre-delivery quality check and ensure the vehicle meets customer expectations.
7. Ensure all documentation is accurately completed in line with business standards and return to the sales, service or parts departments.
8. Keep designated car parking areas clear of vehicles (other than in the event of deliveries).
9. Maintenance of external car parking areas to ensure they are free of litter, cigarette butts etc.
10. Maintain safe working practices and standards, including driving all vehicles with due care and attention for all customers, road users and pedestrians.
Skills & Requirements
Essential
1. Passion for delivering excellent customer satisfaction.
2. Good organisational skills.
3. Energy and enthusiasm.
4. Full UK driving licence.
5. Smart appearance.
Experience
Desirable
Experience in a customer facing, front of house role.
The Harwoods Way
Harwoods Group is a values-led, family-owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement:
1. We Treasure our people and our customers.
2. We challenge ourselves to grow & improve.
3. We grab responsibility.
4. We run in the same direction as one team.
5. We inject energy and fun into our work.
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners: Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN.
We operate across 6 counties in the South East of England: Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire.
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition.
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.
We demand the best for our colleagues and our customers and look forward to your application at recruitment@harwoods.co.uk
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