Location
Program Manager
Remote with the ability to travel to the London office for meetings / team days
12 month maternity cover contract, full time or part time will be considered
Who are we?
Airportr is making the future of air travel more efficient, seamless, and sustainable. Its platform connects airlines, airports, ground handlers and customers, to create innovative smart-baggage solutions for airline customers, from doorstep to destination.
We work with the industry leaders to redefine air travel experience for passengers and bring the most innovative baggage solutions for off-airport check in and processing. Our products redefine user experience, operational efficiencies at the airport, and infrastructural requirements of the next generation of airports.
We’re growing rapidly as we scale into new markets in Europe and beyond, and our growth is further underpinned by strong consumer demand for services that simplify the travel journey. Our plug and play platform manages everything from merchandising the product with airlines, through to orchestrating service delivery with our large supply partners, like global handler, Swissport. All the complexity within this is turned into customer simplicity, through a fully digitised end-to-end user experience.
What are we looking for?
We’re looking for a passionate and motivated Senior Program Manager who will play a pivotal role in the delivery of our global strategy. Working closely with our partners (airports, airlines, logistics and ground handling suppliers) and internal teams, they will be responsible for bringing Airportr baggage free solutions to new markets.
The ideal candidate would be an experienced Program Manager who has experience working with tech scale-ups running multiple complex programs with large corporate organisations.
Key Responsibilities
Program management & governance
* Lead on the overall programs and projects implementation from defining scope, success metrics, milestones, to evaluation reporting
* Develop project plans in partnership with workstream leads and drive integrated program plans, aligned to high-level strategy and specific project objectives
* Maintain schedules to monitor milestones, KPIs and performance reports
* Manage project issues and risks, ensuring appropriate mitigation and contingency plans are in place and identifying solutions and escalations where needed
* Organise, facilitate, and document meetings cadence across programs internally and externally. Clearly articulate key updates and track progress towards accomplishing milestones and deliverables
* Provide input and updates to the cross-functional senior leaders in accordance with the overarching program governance
* Document and store information appropriately for governance purposes and future knowledge transfer
Engaging & influencing stakeholders
* Initiate and harness close collaboration with the internal cross-functional team to implement company wide strategic programs
* Develop highly effective working relationships with a complex, external stakeholder matrix - spanning across airlines, airports, ground handlers and other key partners
* Ensure the delivery of all aspects of the partnership and its commitments, from rollout through market development
* Represent Airportr as the primary interface with external stakeholders
Playbook ownership
* Own the Playbook for global rollout and market development
* Continuously iterate processes, frameworks and ways of working to improve efficiencies based on stakeholder feedback and lessons learned
What will we need from you?
Here are the key skills & experiences the ideal candidate would possess. If you meet most, but not all of these, and think you’d be a great fit for the role, we’d still like to hear from you.
* Extensive program management experience is a must, especially setting up new projects and programs
* Strong leadership skills
* Experience working across different functions such as commercial, operations and product
* Clear communication skills, with the ability to understand and articulate information with clarity to cross-functional teams
* Ability to challenge and influence at all levels
* Ability to analyse problems and recommend a course of action
* Experienced in introducing program / project management best practices meeting global standards
* Strong understanding of SaaS and the technology industry
* Experience in a high-growth start-up or scale up environment preferred
* Knowledge of the aviation / transport / mobility industry is a plus