Montcalm East
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a storied city-slicker, housed in the former
headquarters of the Royal Mail: Montcalm Royal London House. A property with a
bold new perspective at Montcalm East, part of Marriott’s Autograph Collection.
And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street
and Inhabit, Queen’s Gardens, both part of Design Hotels.
Montcalm East, an Autograph Collection Hotel, with
pioneering architecture and a bold approach to life, the hotel reflects the
creative spirit of its Shoreditch setting. With a prime position on City Road
in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old
Street Tube station is just a few steps away.
Overview
Montcalm East are looking for a skilled and
ambitious Senior Housekeeping Supervisor to oversee our cleaning staff
and ensure our facilities are clean, presentable, and welcoming to our guests.
The ideal candidate will have a keen attention to detail, strong leadership
skills, and the ability to motivate and manage a team of housekeepers.
If you have an eye for detail and the ability to
drive standards and exceed customer’s expectations, we invite you to join our
team. You will help to shape the Montcalm Collection’s next chapter and
showcase your skills. Become a trusted ambassador for one of our hotels and
take advantage of the opportunity to move between properties, achieving the service
and product delivery standards for the department with a high degree of
customer care and service.
Benefits
·
Competitive salary
·
A supportive, empowering team environment
·
Benefits platform with various discounts
·
Wellbeing support, workshops and advice
·
28 holidays including eight bank holidays, with
more holidays after two-year service
·
Cash-back health benefits, including optical,
dental, chiropractor and physio services
·
Discounted gym membership
·
Access to Wellbeing platform and sessions,
including EAP
·
Excellent incentive schemes
·
Awards and Recognition Programme
·
Annual parties
·
Regular and ongoing training and development,
including leadership workshops
·
Pension scheme
Purpose of the Role:
The role of the Senior Housekeeping Supervisor is
to support the Executive Head Housekeeper in successfully overseeing the entire
housekeeping operation and team daily, looking after all public areas. You will provide the highest level of care and service to all residents, internal
employees / clients, senior management and suppliers in line with the agreed
service level and procedures.
Job Specific
Duties:
·
Assist the Executive Housekeeper in managing the
housekeeping team, including room attendants, public area cleaners, and laundry
staff.
·
Oversee the daily operations of the housekeeping
department, ensuring efficient workflow and high productivity.
·
Assist in creating and managing the housekeeping
staff schedule, ensuring adequate coverage during peak periods while
controlling labour costs.
·
Handle staffing issues, including time-off
requests, attendance, and disciplinary actions in collaboration with the Head
Housekeeper.
·
Participate in the recruitment and onboarding of
new housekeeping team members.
·
Conduct regular training sessions and
performance evaluations to maintain high levels of service and adherence to
standards.
·
Motivate and mentor the housekeeping team,
fostering a positive and professional work environment.
·
Ensure that all Hotel Guest rooms, and
public areas are well maintained and meet the desired standards of cleanliness
and presentation.
·
Inspect guest rooms, public areas, and
back-of-house spaces regularly to ensure they meet the property’s high
standards of cleanliness and presentation.
·
Address and resolve any deficiencies or issues
related to housekeeping standards promptly and effectively.
·
Develop and implement cleaning
procedures and protocols.
·
Conduct quality control checks to
ensure work meets established standards.
·
Assist in managing the inventory of cleaning
supplies, linens, and guest amenities, ensuring adequate stock levels and cost
control.
·
Coordinate with suppliers to ensure timely
delivery of quality products and maintain strong vendor relationships.
·
Monitor and manage the use of chemicals and
cleaning equipment, ensuring they are used safely and efficiently.
·
Prepare reports and documentation related to
housekeeping operations, inventory, and staff performance.
·
Address guest inquiries, requests, and
complaints related to housekeeping services in a timely and professional
manner.
·
Coordinate with the front desk and guest
services teams to ensure special guest preferences and VIP arrangements are
fulfilled.
·
Address maintenance issues and report
to the maintenance department.
·
Monitor and ensure compliance with
occupational health and safety standards.
·
Perform administrative tasks as
required.
·
Collaborate with other departments to
ensure facilities are maintained to high standards.
·
Consistently strive to delight guests
and hotel clients.
·
Organise maintenance of all hotel
guest rooms and public areas, as well as back of the house, ensuring that the
highest standards of cleanliness and disinfection are met.
·
Accept responsibility and follow
instructions from the General Manager.
·
Create and maintain good working
relationships within the department and with other departments such that a high
level of morale is sustained.
·
Arrange department purchasing and
take responsibility for the quality and the cost.
·
Maintain consistent, accurate stock
records.
·
Contribute to on all remodelling and
renovation projects.
·
Role Model a philosophy of work and
conduct consistent with the professionalism expected of management colleagues.
·
Oversee operation of Laundry/Valet
and Uniform Room.
·
Coordinate preventative maintenance
programs with the Maintenance Manager.
·
Oversee the retrieval, safekeeping
and disbursement of all lost and found items consistent with company policy.
·
Oversee department recruitment and
training.
·
Conduct regular
Housekeeping Meetings to keep Team informed of policies and procedures, special
events, further improvement plans and guest comments.
·
Participate in HOD meetings in the absence of
Executive Housekeeper and contribute to strategic planning and continuous
improvement initiatives.
·
Keep informed with the housekeeping standards
of competitor hotels.
·
Interact with
individuals outside the hotel, such as suppliers, contractors, labour relations
representations and competitors.
·
Ensure all housekeeping activities comply with
health, safety, and hygiene regulations, including proper handling and storage
of cleaning chemicals.
·
Conduct regular safety inspections and training
sessions to maintain a safe working environment.
·
Have ultimate
responsibility and accountability along with the Execuitve Housekeeper for
Health & Safety training of all department Colleagues and for the overall
accident record of the department.
·
Responsible for taking
necessary proactive steps to reduce/eliminate Colleague accidents.
This job description is
designed to outline primary duties and conditions related to the Executive
Housekeeper position at a luxury hotel. It is not an exhaustive list and
additional tasks and responsibilities may be required as directed by hotel
management.
Key
Attributes
·
High attention to detail and commitment to a
luxury quality.
·
Passion for excellence and innovation.
·
Strong communication and interpersonal skills.
·
Exemplary leadership, motivational and team
management abilities.
·
Excellent organizational and multitasking
skills.
·
Ability to work under pressure and meet tight
deadlines.
·
Flexibility to adapt to changing guest needs and
preferences.
·
Dedication to providing an exceptional guest
experience.
Working
Conditions
·
Flexibility to work shifts, including weekends,
holidays, and evenings, as required.
·
Ability to work in a fast-paced, high-pressure
environment.
·
Physical demands such as being on the feet for
long periods of time and manual handling.
·
Must be able to lift up to 25 pounds and perform
physical tasks related to housekeeping duties.
Essential Qualifications
·
High school diploma or equivalent required. A
degree or certification in hospitality management or a related field is
preferred.
·
A minimum of 3-5 years of experience in
housekeeping within a luxury hotel or resort environment, with at least 1-2
years in a supervisory or management role.
·
Proficient in the use of housekeeping management
software and Microsoft Office Suite.
Eligibility
Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.
Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this role.