0820 - Patient Safety & Quality Improvement Asst Bereavement
As the PSQI Assistant, you will participate in the development and implementation of projects and related PSQI initiatives. The remit includes the functions of the Bereavement office, where the post holder will provide a professional and empathetic service for bereaved families and individuals who have experienced the loss of a close relative/loved one whilst an inpatient.
Support processes within the current legal framework for the appropriate management of deceased patients.
Liaise with the bereaved and internal and external stakeholders to ensure ongoing services such as death certification and transfer to funeral services occur in a timely manner with minimal distress for the bereaved.
Support the PSQI Team in the organization of activities to support the department such as meetings, training, collection of data, and reviewing medical records.
Participate in the delivery of information to groups of staff relating to patient safety findings, to promote improvements in quality and patient safety.
Provide administration support for PSQI/Bereavement Office initiatives, service improvements, and innovation projects.
Act as the first point of contact for inquiries from end users, clinical staff, and team members.
This position is for 24 hours to cover a five-day service.
Main duties of the job
The post-holder will provide support to the PSQI Team and Bereavement Office.
Act as a first point of contact for both internal and external stakeholders regarding deceased patients.
Carry out meetings with recently bereaved individuals, using developed empathic and reassurance skills, providing advice and information about death registration, making funeral arrangements, claiming benefits, and any other queries in a clear and sensitive manner.
Provide day-to-day support for PSQI initiatives.
Resolve day-to-day problems independently, but escalate concerns to members of the Bereavement Office/PSQI team.
Assist the team in the development of plans and monitoring progress.
Meet the administration needs of the team, which includes arranging, taking accurate minutes, and following up actions.
Provide support to ensure timely referral to HM Coroner where applicable by the Medical Staff.
Provide assistance to HM Coroner's office and Registrar's office. N.B. This list is not exhaustive.
About us
Please note that the Trust reserves the right to close a position early.
Barnsley Hospital NHS Foundation Trust is a high-performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organization which is highly valued by our local communities.
There has never been a better time to join Barnsley Hospital. It is moving at pace and a 'we can do this' attitude is evident right through the organization, where staff are engaged for change and committed to being part of the journey to sustainability and growth.
Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age, or offending history.
The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.
Certificates of Sponsorship
For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility - Health and Care Worker visa: Overview - GOV.UK.
Job responsibilities
Job Description for Patient Safety and Quality Improvement Assistant (PSQI) Bereavement Office
Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.
Supporting Documents
Please refer to the values-based recruitment guidance and associated documentation.
Person Specification
Knowledge and Awareness
* Minimum of 5 GCSEs A-C or relevant equivalent knowledge/experience
* Understanding of the need for confidentiality and data quality issues
* Awareness of Health and Safety requirements
* An understanding of the current Patient Safety challenges that NHS organizations face
* Knowledge of the Data Protection Act and information governance
* Awareness and understanding of Clinical Governance and Clinical Audit
Experience
* Experience of using Microsoft Word or other word processing packages to produce reports and other documents
* Experience of using Microsoft Excel or other spreadsheet packages to collate and analyze data
* Presenting complex information in an understandable way.
* Experience of electronic patient records and patient administration systems
* Experience of working in a quality improvement environment, e.g. clinical audit, Best Value
* Experience of using Microsoft PowerPoint or other presentation packages to prepare audio-visual presentation materials
* Experience of using database packages such as Microsoft Access
* Experience of using the Formic Data Capture system or similar
Qualifications
* Educated to NVQ level 3 or /RSA 3/ BTEC in subject(s) related to the responsibilities of the post
* Appropriate IT training in NHS and partner organization systems.
* Short courses in relation to management of deceased patients
* Customer care training.
Trust Values
* In around 100 words, please describe what Equality & Diversity means to you and why they are important.
* Please describe in around 100 words what is your approach when dealing with people of different backgrounds and beliefs.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Safety & Quality Improvement Officer
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