The role of the GP receptionist is varied and exciting. The ideal candidates will relish the challenge of working in general practice, communicating with patients and clinicians alike and working within our friendly and close-knit team.
This role will be based at Sothall Medical Centre.
We have the following hours available:
1. Monday, Tuesday and Friday all day (8 hours per day between 8.00am and 6.30pm on a weekly rota basis)
2. Thursday Afternoon (4 hours between 1.30pm and 6.30pm on a weekly rota basis)
Rotas are given 4 weeks in advance.
Interview date is Monday, Feb 24, 2025.
Main duties of the job
We would love to meet someone with experience of working in a customer/patient focused environment and invite applications from candidates with no previous experience in General Practice.
In exchange, we can offer a competitive rate of pay, 25 days holiday per year plus bank holidays (pro rata for part-time), access to join the NHS Pension Scheme, Medicash Health Scheme, plus training and development.
About us
PCS Group Practice is a busy group of doctors' surgeries covering 9 sites in Sheffield, caring for over 50,000 patients.
If you would like to know more, please contact Keeley Goodall at keeley.goodall@nhs.net. Informal visits are encouraged.
Applications are via NHS jobs. You are encouraged to apply as soon as you are able as the vacancy may be closed early if a suitable number of applicants are received.
Job responsibilities
1. Operating the administrative functions of the practice's telephone booking systems.
2. Dealing with incoming telephone calls and acting upon each appropriately (i.e., offering and booking an appropriate appointment, referring for further clinical advice).
3. Front of house, welcoming role, meeting and greeting patients coming into the practice.
4. Working as a member of the reception team, providing all aspects of reception duties including taking and recording messages, booking appointments for patients, and answering telephone enquiries.
5. Processing new patient registrations and temporary registrations.
6. Responding appropriately to verbal complaints and referring any unresolved issues to management when necessary.
7. Using appropriate methods to communicate effectively within a team.
8. Carrying out a variety of clerical duties as required (i.e., scanning, filing, faxing, and photocopying).
9. Chaperoning for a clinician if requested.
10. Opening post received on site(s) and dealing with it appropriately, scanning into the clinical system where required.
11. Recording episodes from incoming items of post and logging correctly.
12. Assisting with the daily production of prescriptions, nomads & repeat dispensing.
13. Assisting the support manager and other practice staff with the induction of any new or temporary receptionist staff.
14. Acting upon Doctors' requests to follow up patients (i.e., liaising with other agencies, secondary care, patients, families, and carers on the practice's behalf).
15. Taking and recording messages for clinical staff (e.g., home visits and further medical advice).
16. Shared responsibility for reception, waiting room, and consultation rooms upkeep and tidiness including leaflets and posters.
17. Reporting faults, equipment breakdown or failure, building maintenance to the support manager. Processing and acknowledging receipt of monies from patients, as required.
18. Being aware of Health & Safety policies and procedures and reporting any occurrences of incidents to management using the incident reporting procedure.
19. Opening and securing premises as required.
Other
1. To be responsible for continuing personal development.
2. To have an annual appraisal with line manager.
Service Development
1. Assisting in the development of practice policies and procedures.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
Health & Safety
The post-holder will implement and lead on the full range of promotion and management of their own and others' health, safety, and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures.
Equality and Diversity
The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include:
1. Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
2. Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.
3. Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities, and rights.
Training and Development
1. The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
2. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
3. Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
1. The post-holder will strive to maintain quality within the practice, and will:
2. Alert other team members to issues of quality and risk.
3. Assess own performance and take accountability for own actions, either directly or under supervision.
4. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
5. Work effectively with individuals in other agencies to meet patients' needs.
6. Effectively manage own time, workload, and resources.
General
The main duties and responsibilities shown above are not exhaustive but should merely be regarded as a guide. The post-holder will be expected to conduct any reasonable activities according to the service needs at that time. These will be subject to periodic review and may be amended to meet the challenging needs of the service. The post-holder will be expected to participate in this process and the organisation would aim to reach agreement to changes.
Person Specification
Qualifications
* GCSE or equivalent English and Maths at grade C or above.
* Receptionist or Medical Terminology Qualifications.
Knowledge and Skills
* Knowledge of office/reception procedures.
* Good understanding of equality & diversity.
* Excellent organisational skills.
* Excellent communication skills.
* Methodical approach to work.
* Excellent interpersonal skills.
* Excellent keyboard skills.
* Clinical System Use (SystmOne).
Experience
* Experience of working in a reception environment dealing with patients/general public in person and by phone.
* IT experience using Microsoft Office and e-mail.
* Previous experience of working within the NHS.
* Previous experience of working in a GP practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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