Job summary Greystoke Surgery - require upto 1 full time post (part time hours can be worked to cover the hours) due to the expansion of our administrative team. NHS pension available. NHS General Practice seeking an enthusiastic, hardworking and flexible person to join our lively practice team. We are based in a brand new Health Centre with fabulous facilities. This is a key post in our practice, processing information to a high degree of accuracy. You will have a high standard of IT literacy and be able to learn and apply training given. You will be very well organised and methodical and will help us provide top quality patient care. Main duties of the job You will have a high standard of IT literacy and be able to learn and apply concepts of training given. You will be very well organised and methodical and will help us provide top quality patient care. You will be the first point of contact for patients and this is an incredibly demanding role. You should have excellent customer care skills and experience. About us We are an NHS GP Practice providing NHS services to our practice population of 10,500 patients. NHS pension available. If you would like an informal chat, please telephone Jenni Dollman, Practice Manager or Marie Finlay, Office Manager on 01670 511393. Date posted 06 November 2024 Pay scheme Other Salary £12 an hour Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number A2556-24-0009 Job locations Morpeth NHS Centre The Mount Morpeth Northumberland NE61 1JX Job description Job responsibilities To provide a high quality reception service to all users in a professional, courteous and efficient way. Be the first point of contact for the practice projecting a positive, friendly image to all service users either in person or over the telephone and direct them to the most appropriate service for their needs. Responsibilities Reception Greet and direct patients and visitors Make appointments both in person and over the telephone Deal with requests for home visits according to the practice protocol Deal with general enquires from patients and external agencies General assistance to practice team and respond to the needs of the doctors/nurses during surgery Process daily tasks received from patients and team members Collect payment for Non-NHS work Administration Registration of patients Return medical records for patients who are deceased/leaving the practice Photocopying as requested Processing patient change of address Process incoming mail Scanning of correspondence Prepare outgoing mail Input and extract data from the practice computer system Prescriptions Process repeat prescriptions in accordance with the practice policy Hand out repeat prescriptions ensuring patient identity is verified Deal with prescriptions queries from patients and pharmacies General Keep the waiting area and reception tidy at all times Make refreshments for doctors, other team members or visitors to the practice as requested Ensure consulting rooms are well stocked Any other reasonable duties assigned by Office Manager Confidentiality Patients trust us with and allow us to gather sensitive information in relation to their health care needs. They have a right to expect that staff will respect their privacy and act accordingly. In line with their daily duties the employee may have information relating to patients and their carer, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business. All such information is strictly confidential. Information relating to patients, carers, colleagues, healthcare workers or any business matters may only be shared with authorised persons and in accordance with the practice policies and procedures in relation to confidentiality. Job description Job responsibilities To provide a high quality reception service to all users in a professional, courteous and efficient way. Be the first point of contact for the practice projecting a positive, friendly image to all service users either in person or over the telephone and direct them to the most appropriate service for their needs. Responsibilities Reception Greet and direct patients and visitors Make appointments both in person and over the telephone Deal with requests for home visits according to the practice protocol Deal with general enquires from patients and external agencies General assistance to practice team and respond to the needs of the doctors/nurses during surgery Process daily tasks received from patients and team members Collect payment for Non-NHS work Administration Registration of patients Return medical records for patients who are deceased/leaving the practice Photocopying as requested Processing patient change of address Process incoming mail Scanning of correspondence Prepare outgoing mail Input and extract data from the practice computer system Prescriptions Process repeat prescriptions in accordance with the practice policy Hand out repeat prescriptions ensuring patient identity is verified Deal with prescriptions queries from patients and pharmacies General Keep the waiting area and reception tidy at all times Make refreshments for doctors, other team members or visitors to the practice as requested Ensure consulting rooms are well stocked Any other reasonable duties assigned by Office Manager Confidentiality Patients trust us with and allow us to gather sensitive information in relation to their health care needs. They have a right to expect that staff will respect their privacy and act accordingly. In line with their daily duties the employee may have information relating to patients and their carer, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business. All such information is strictly confidential. Information relating to patients, carers, colleagues, healthcare workers or any business matters may only be shared with authorised persons and in accordance with the practice policies and procedures in relation to confidentiality. Person Specification Qualifications Essential NVQ2 minimum expected. IT literate Knowledge of medical terminology please refer to person specification for full criteria Desirable S1 experience. Person Specification Qualifications Essential NVQ2 minimum expected. IT literate Knowledge of medical terminology please refer to person specification for full criteria Desirable S1 experience. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Greystoke Surgery Address Morpeth NHS Centre The Mount Morpeth Northumberland NE61 1JX Employer's website http://www.greystokesurgery.co.uk/ (Opens in a new tab)