Salary Band F/G £27,711 - £33,366 Contractual hours 37 Basis Full time Region Rotherham Job category/type Housing Date posted 06/12/2024 Job reference REQ18950 Directorate: Adult Care, Housing & Public Health Post 1: 37 hours per week, Full Time, Permanent, hybrid working. Post 2: 37 hours per week, Full Time, Temporary until March 2026, hybrid working. Please state clearly on your application form which post(s) you wish to apply for. Following several internal promotions, the Income Recovery team are looking to recruit Income Recovery Officers to join a successful and supportive team. These posts are an ideal opportunity for people who are looking to progress in an exciting career within the Housing Income Service. The roles are also subject to a career grading scheme allowing progression from Band F to G within two years. The Housing Income Service is tasked with the collection of rent and reduction of arrears for our 20,000 properties throughout the borough. Income collection is vital to ensure we are able to fund all housing related services for Rotherham Metropolitan Borough Council tenants. The successful candidates: Do not need to have housing or a local authority background Will receive a comprehensive induction plan Will receive regular coaching and mentoring following induction Will have access to a variety of learning and development opportunities Will have an ability to have challenging conversations with tenants in respect of money and have a firm but fair approach to all unpaid rent Will manage their own workload in an independent working environment Will have a comprehensive benefits package – see supplementary document Skills needed – Analytical / negotiation / customer service / IT / problem solving / decision making / flexibility / communication / Numeracy and Literacy. Would suit individuals from the following background: Housing / Customer Service / Welfare / Sales / Credit Control / Financial Sector / Performance Background. We welcome enquiries about these roles. For further information, please call Sarah Denton on 07766441153 or Mark Edmondson on 01709 334337. Interviews to be held on the week commencing 13th January 2024. These posts will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions). These posts operate under a Career Grade/Grading Assessment Scheme, with starting salary and progression through the grades being linked to experience, qualifications and level of work being undertaken. Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website. Until 31st March 2026 employees paid at Band D and above are subject to a temporary pay reduction of 1.15% spread out by means of a monthly deduction from each pay period over the full financial year. In recognition of implementing this temporary measure, those who experience a pay reduction will be awarded three additional days leave (pro rata for part-time).