Access Team Leader Band 4
Work Pattern between 8.00am and 5pm Monday to Friday to be discussed at interview.
Based across both sites of Ormskirk District General and Southport District General.
We currently have a great new opportunity for a Reception Team Leader to join our team at Mersey West Lancashire Trust, based across Ormskirk and Southport sites.
We are looking for a result-driven, self-motivated Team leader for the Receptionist Team. As Reception Team Leader you will have great communication and interpersonal skills and will be able to work to targets.
You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. This is a busy and demanding role so candidates will need to be enthusiastic, highly motivated and have a flexible approach to their role to ensure the needs of the service are met.
You will supervise the day-to-day activities of the team, build quality relationships, and provide a positive patient experience in line with expectation.
What you’ll bring with you:
• Be confident in engaging with a variety of people particularly in a high-end setting
• Excellent communication skills both face to face, over the phone and in writing
• Proven ability to make decisions and establish priorities under conflicting demands
• Very organised, a good communicator with a high degree of computer literacy
• The ability to make decisions and use your initiative
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Please see job description and person specification for further information
Advert date: 24-Jan-2025
Closing date: 29-Jan-2025
Shortlisting date: 30-Jan-2025
Proposed Interview date: 5th February 2025
Please note this advert will close early upon receipt of sufficient applications
For further details / informal visits contact:
This advert closes on Wednesday 29 Jan 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .