Freightserve recruitment are looking for an Junior Import Freight Clerk for a major Freight Forwarder. The company is based in the Manchester, M17 area. PRINCIPAL PURPOSE(S) OF THE ROLE: Reporting to the Department Managers, the Import Team holds responsibility for the day-to-day processing of documents, costing and billing activities for specific accounts. The role involves compliance to both Internal & client specific SOP's designed to ensure that agreed service standards and financial compliance are maintained to the highest level on a consistent basis. Operational 1. Use of Internal Freight Management Systems, Microsoft Packages (Word/Excel/Outlook) & Telephone 1. Validation & Maintenance of FMS data 2. On time invoicing 2. Accurately maintain shipment data/status into Internal Freight Management Systems 3. Handling of documents, and upload to appropriate system 4. Maintain documentation of internal processes & SOP’s 5. Internal & External communication to notify of any changes to key data/status 6. Review of Exception reports to ensure common data issues/errors are identified & resolved 7. Monitor & maintain filing system 8. Assist Import department with administration duties 9. Prioritising of Work load in accordance of deadlines & SOP 10. Cover for other teams during busy/holiday periods, including collection, delivery of documents 11. Supporting the Branch Managers to introduce measures to improve operational efficiency Customer Service 1. Query Resolution - to resolve any operational queries from both internal & external departments in a timely & efficient manner 2. Ensure Accurate data entry with adjustments made in a timely manor 3. Reviewing SOP's on an ongoing basis to ensure compliance. 4. Reviewing internal operational procedures on an ongoing basis to ensure compliance. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry. Call now to avoid disappointment