Job Description
Required: Knowledge Manager
Location: Full time on site in Basingstoke
Duration: 6 months +
Your experience
* Developing and implementing Knowledge Management Processes, Procedures and Services, supporting the development of a multi-domain Knowledge Management System capable of supporting deployed users.
* Raising awareness of and educating the Authority's personnel about the Knowledge Management Processes and the importance of Knowledge Management.
* In accordance with the Digital Service Management Framework, develop processes and procedures.
* Knowledge Information Management to enable collaborative working and supporting the development of First Time Fix and workarounds for Incident, Problems and Defects.
* Management of Knowledge Articles, which may include creating, reviewing and retiring Knowledge Articles; where appropriate, managing and maintaining the clients Knowledgebase Repositories;
* Provide Knowledge Articles and Known Error Records related to the Services to the Clients Knowledge Management System for any purpose as required by the client from time to time;
* Conduct regular audits of KBA's produced previously to ensure they are still current, need to be retired with a new KBA replacing it or update the current one with the correct process/procedure which is a contractual requirement.
* Contribute to Continual Service Improvement activities to ensure continued servi...