About The Role
Objectives and Key Results
* Ensure tickets are resolved in a timely and efficient manner
* Ensure task based activities are completed to agreed deadlines
* Ensure successful fulfilment of all relevant SLAs agreed
* Drive user satisfaction through level of service provided.
Essential duties and responsibilities
* Providing technical support to Claranet internal colleagues via email, telephone and Teams.
* Supporting IT services and equipment in Claranet offices
* User account, license and access management
* Hardware provision and maintenance
* Asset management
* Deploying and maintaining software and configuration
* Creating technical documentation and guides
Teams to collaborate with
* All functions – providing support to employees across the business.
About You
Behavioural competencies – organisational and behavioural fit
* Ability to work independently
* Excellent problem-solving skills
* Learn and adapt quickly to changing situations
* Self-motivated and able to work under pressure
* Ability to travel to different sites and locations when required
* Manages conflict and challenges in an open and constructive manner.
Critical competencies – technical fit
* Demonstratable experience delivering IT Support to end users
* Experience working with Microsoft 365 services, Windows desktop and server operating systems, MDM tools and Apple products
* Strong organizational skills, able to prioritise workload and manage multiple tasks simultaneously.
* Excellent communication skills, both written and verbal
About Us
About Claranet
Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.
At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.
We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.
In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.
Working For Claranet
Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean it). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access.
But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts.
Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations, we are dedicated to building a more diverse and inclusive workforce. We are also very proud members of Tech Talent Charter, a government supported, industry-led membership group created to address the UK’s tech talent shortage and diversity gap through collective action.
Our Vision
Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders.
Position Summary
The IT Support Engineer has responsibility for the provision, support and maintenance of the IT services used by internal users across multiple locations in the UK. The role requires a combination of hardware and software skills and an ability to work with all types of people on a professional basis.
Role Mission
Claranet UK’s strategy is to be a people first organisation creating excellent experiences for its employees. The IT Support Engineer plays a critical role in enabling this by ensuring all users are seamlessly onboarded on our systems and receive ongoing support with the technology that enables them to make a difference in their roles.