Customer Service Representatives - Call Centre Environment
Location: Newcastle
Salary: £12-£14 per hour dependent on relevant experience
Start Date: End January
Our client based in Newcastle is seeking Customer Service Representatives for a 6 month period working in their Newcastle contact centre servicing a well-known high street bank. There is a high likelihood of permanent employment after the initial 6 month term.
The ideal candidate is happy to be on the phone and will love talking to people and proactively solving issues. You will enjoy working in a contact centre environment providing excellent customer service to customers and you will have excellent phone etiquette and good verbal, written, and interpersonal skills.
You will have a good eye for detail, ensuring customer records are kept up to date and are accurate, and you will be keen to take responsibility for managing customer information with computer systems.
Working hours are between 8am and 8pm, Monday to Friday, and between 9am and 6pm on weekends. The team usually works to a 6-8 week shift rotation, so that you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all colleagues.
Comprehensive training will be given.
Minimum Requirements:
Our client is looking for applicants with customer service experience, ideally in a contact centre.
For a chance to work with an organisation with a standout reputation, apply today.
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