Annual Salary: £32,000-£36,000 (depending on experience) Location: Kingston upon Thames, Surrey Job Type: Full-time, Hybrid (3 days in-office, 2 days from home, with flexible working hours) Role Overview: Reporting to the Supply Chain Manager, you will lead a small team, ensuring efficient processes, improved operational performance, and excellent service delivery to both internal and external stakeholders. Your responsibilities will include training, providing performance feedback, and fostering a collaborative environment. Key Responsibilities: Monitor and maintain optimal inventory levels, coordinate with purchasing and sales teams, and manage slow-moving or obsolete stock. Supervise daily activities to ensure timely and accurate order fulfilment, troubleshoot issues, and maintain alignment with company guidelines. Assist in the importation of products, ensuring compliance with regulations and coordinating with customs and logistics providers. Lead the resolution of claims related to damaged goods and delivery discrepancies, working closely with suppliers and shipping companies. Oversee the creation and issuance of invoices, manage billing discrepancies, and collaborate with finance for account reconciliation. Identify and implement process enhancements to increase efficiency across operational areas. Generate regular reports on key operational metrics and provide insights for continuous improvement. Required Skills & Qualifications: At least one year of experience in a leadership role in a relevant field. Strong management, organizational, and problem-solving skills. Proficiency in Microsoft Office and ERP systems. Experience with importing and customs documentation is strongly preferred. A relevant degree (e.g., Supply Chain Management, Logistics, Business Administration) is beneficial. Supply Chain Management certifications (e.g., CIPS, APICS) are advantageous.