Job summary We are looking for someone to join our team to work 25 hours per week. The successful candidate will: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service in a courteous, efficient and effective way. This role predominantly involves telephone work but also includes the provision of clerical support to clinical staff and other members of the practice team. Main duties of the job You will need to be a good team player and a people person, have strong IT and organisational skills, be of an unflappable nature and have an excellent ability to multi-task. The role involves a significant amount of telephone work. Flexibility to cover holidays and sickness will be required. Working hours are between the hours of 07:45 and 19:00. About us We are a sociable and supportive Practice, with an excellent clinical team and highly efficient Patient Services and Dispensary teams. We are a large Practice with over 13,000 patients currently registered and have a fantastic team of over 80 staff members. The Practice holds regular in-house and multi-disciplinary meetings, including complex care, significant event meetings and educational sessions. We are a training practice for doctors and are very supportive of personal development for all staff. The Grove Medical Centre is an equal opportunities employer, and will not discriminate on the grounds of disability, sex, sexual orientation, race, religion or similar belief, or age. Date posted 06 March 2025 Pay scheme Other Salary £12 an hour Contract Permanent Working pattern Part-time Reference number A1207-25-0001 Job locations Wootton Grove Sherborne Dorset DT9 4DL Job description Job responsibilities The role includes: Opening up/locking up of practice premises and maintaining security in accordance with practice protocols. Maintaining and monitoring the practice appointments system. Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional or management. Taking messages and passing on information. Filing and retrieving paperwork. Computer data entry/data allocation and collation; processing and recording information. Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers. Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying. Attend and participate in any Practice meetings when required. These may be on days you do not normally work, however you are expected to attend and will be paid overtime. Job description Job responsibilities The role includes: Opening up/locking up of practice premises and maintaining security in accordance with practice protocols. Maintaining and monitoring the practice appointments system. Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional or management. Taking messages and passing on information. Filing and retrieving paperwork. Computer data entry/data allocation and collation; processing and recording information. Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers. Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying. Attend and participate in any Practice meetings when required. These may be on days you do not normally work, however you are expected to attend and will be paid overtime. Person Specification Qualifications Essential GCSE grades A-C or equivalent Desirable A Levels RSA 3 or equivalent word processing and/or typing NVQ Level 3 customer service Experience Essential Dealing with members of the public both in person and on the telephone. Excellent computer and clerical skills. Desirable Previous medical experience Use of SystmOne system Specialist Knowledge/Skills Essential Understanding the need for professional confidentiality. Ability to establish and maintain effective relationships. Effective communication skills both verbal and written. Desirable Experience of dealing with difficult customers. Personal Attributes Essential Good communication and interpersonal skills. Flexible and collaborative approach. Responsive to, and an ability to work in, a changing and demanding environment. Commitment to own professional development. Training Essential Evidence of continued professional development Willingness to undertake development and training when necessary Desirable Evidence of training in a customer service/reception role Person Specification Qualifications Essential GCSE grades A-C or equivalent Desirable A Levels RSA 3 or equivalent word processing and/or typing NVQ Level 3 customer service Experience Essential Dealing with members of the public both in person and on the telephone. Excellent computer and clerical skills. Desirable Previous medical experience Use of SystmOne system Specialist Knowledge/Skills Essential Understanding the need for professional confidentiality. Ability to establish and maintain effective relationships. Effective communication skills both verbal and written. Desirable Experience of dealing with difficult customers. Personal Attributes Essential Good communication and interpersonal skills. Flexible and collaborative approach. Responsive to, and an ability to work in, a changing and demanding environment. Commitment to own professional development. Training Essential Evidence of continued professional development Willingness to undertake development and training when necessary Desirable Evidence of training in a customer service/reception role Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Grove Medical Centre Address Wootton Grove Sherborne Dorset DT9 4DL Employer's website https://www.thegrovemedcentre.co.uk/ (Opens in a new tab)