Job Description
University Apprenticeship Administrator needed in Manchester. This role will start ASAP and pays £14 per hour. This role is ongoing.
An Enhanced DBS is desired but not essential as it can be done before starting. \n\nKey Responsibilities and Accountabilities\n\nRecruitment\n \nProviding guidance in regards to advertising, job specifications and targeting the right audience. \nAdvertising client apprenticeship vacancies via a range of media. \nApplicant sifting, checking the eligibility of candidates, reviewing CVs and discussing experience and career aspirations to ensure they meet the criteria.
\nTelephone screening, conducting structured telephone interviews and reviewing viascoring system. \nProducing accurate client reporting to demonstrate progress against recruitmentmilestones, and managing client queries regarding all activity. General\n \nProviding first line support / contact for all learners / line managers via email, telephone and any other contact points \nManagement of enquiries incoming via group mailboxes and actioning within agreed SLAs \nAssisting with the day to day \nAd hoc reporting / requests Skills, knowledge, qualifications required for job\n \nExcellent communication with a positive telephone manner and the ability to build rapport and maintain empathy with students and clients \nAbility to effectively manage client and internal stakeholder relationships, promptly responding to queries, ensuring expectations are managed \nExcellent organisational and time management skills \nAbility to create and maintain accurate/accessible and organised documentation \nAbility to use email, internet applications, MS Windows operating system, including Excel and tracking tools to support this role \nAbility to apply numerical skills to analyse data, interpretation of facts and figures presented in the form of statistical tables and diagrams, thinking critically and checking for errors or variance from targets \nMust be comfortable working within defined Key Performance Indicators and Service Levels \nPassionate about client service with a positive approach to dealing with people \nProactive, highly motivated and adaptable to change, as the company and industry in which they are based is very fast paced and competitive