We are looking to employ a highly motivated, confident and organised individual to join our busy reception team in the accident and emergency department. The post will involve booking patients and paramedics in as they arrive, and also dealing with telephone and face to face enquiries. The successful candidate will provide an efficient and comprehensive administration support for the emergency department.
The reception is manned 24 hours a day, 7 days a week with the following shift pattens available:-
08.30am-5pm
08.30am-12.30pm
12.30pm-5pm
5pm - 10pm
5pm-midnight
You will have a 2 week rolling rota (week 1, week 2) enabling you to plan in advance your personal time.
Greeting patients, relatives friends and other healthcare professionals attending the emergency department in a polite, friendly and professional manner.
The post holder will ensure that patients details are accurately recorded and relevant documentation is created to support safe patient care.
You will have excellent communication skills, be dedicated and courteous. You will also have excellent verbal and written communication skills. You must be able to deal with sensitive and confidential issues in line with GDPR.
MCHFT provides a full range of local hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester boroughs (population 357K).
The Trust provides high quality planned and unplanned/emergency care, cardiac and critical care as well as child health, maternity services, and intermediate care across our sites at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.
The Trust provides 500 beds and employs over 5,000 members of staff.
An extensive range of community services is provided across 26 medical centres and schools by our community arm, Central Cheshire Integrated Care Partnership, in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With the formation of Integrated Care Systems in July 2022 the Trust became a strategic partner in both Cheshire East and Cheshire West and Chester ‘places’ and is part of the Cheshire and Merseyside partnership caring for a population of over 2.7million.
During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.
• Provide an efficient and comprehensive reception service, greeting patients, public and all visitors as they arrive into the emergency department
• Dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly
• Maintain systems and process to ensure that patient information/data is
available at the right time, that they are in the right place, and that they are
complete and accurate according to the agreed quality standard
Please see full Job Description for this role.
This advert closes on Tuesday 24 Dec 2024