Team Leader- Client Services
Leicester
At Hays, we believe in being lifelong partners - to our people as well as our customers.
With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions.
Joining Hays isn’t just about being part of a global business leader, it’s about making a difference in the world of work.
About the role
You will be required to support the client manager in leading the recruitment and vendor partners to meet the personal and team objectives and maximise fee performance. We will want to see you achieving budget and growth on the client account by increasing fee performance and recognising opportunities, whilst maintaining an effective partnership with the client and continually develop account initiatives.
What it would look like Day to Day
* Responsible for collaborating with stakeholders to deliver service within contractual SLA’s.
* Responsible for managing resources and deliverables within team.
* Issue management and resolution with key stakeholders’ pre-escalation
* Responsibility for delivery of account plan and associated monthly tasks.
* Accountable for using management information effectively and productively.
* Develop and maintain a high-performance culture aligned with the Hays values.
* Ensure the workplace is professional and productive.
* Effectively induct and coach all new employees as well as develop existing team members.
What you'll need to succeed
* Experience managing key performance indicators (KPIs)
* Experience managing in either recruitment, contact, call centres or sales management
* Excellent verbal and written communication skills to effectively interact with candidates, hiring managers and stakeholders (internal and external)
* Innovative way of working always forward thinking and workforce planning
* Proactive work ethic and positive attitude
* Understanding and drive for sourcing the best candidates in the market
* In-depth knowledge of various recruitment methods and best practices
What you will get in return:
* Culture built on rewarding success and the opportunity to influence your earning potential
* Best technology in the industry and a renowned training programme to support success and drive rapid career progression and ongoing development
* Flexible hybrid working patterns
* Opportunity to take your career globally
* Incentives and rewards to recognise performance both locally, regionally and nationally
* Broad range of employee wellbeing initiatives and benefits
* Referral bonus scheme
* Community of support networks from Hays Pride to Parents@Hays
* Paid charity day for all employees #HaysHelps and working closely with charity partners
Life at Hays presents the opportunity for growth, varied career paths, exciting challenges and a culture of inclusion that celebrates diversity If you’re thinking of a new tomorrow for your career, let’s work together to create it!
At Hays, we share a passion for creating a culture of opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career.