Belfast Peugeot
Working Hours: Monday to Thursday 08:00-17:30, Friday 08:00-17:00 and Saturday (on rota) 09:00-13:00
Salary: £28,000 per annum, OTE £34,000 with bonus
Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our Aftersales Manager at the dealership who will help enhance your knowledge and experience along with supporting the team of Service Advisors, allowing you to develop your skills and establish a strong career within the industry.
Responsibilities:
* Booking MOTs, services, and other repair work for our customers
* Advising customers about warranty cover and upselling additional parts/accessories
* Liaising with the full Aftersales department to organise and schedule appointments
* Managing a high volume of customers daily as well as telephone calls and online booking queries
* Informing customers of turnaround times and ensuring effective communication
* Maintaining accurate customer records and updating the systems for bookings
As a Senior Service Advisor, you must have energy, a warm personality, and a passion for delivering a first-class customer experience. You will have excellent communication skills and the ability to explain technical information clearly. Previous experience using Kerridge/ADP would be an advantage, as well as knowledge of other essential dealer systems.
You will be a great team player but also able to work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
About Us: Charles Hurst is one of the top three motor vehicle retailers in the UK & Ireland, representing 32 vehicle manufacturers and servicing a wide range of cars at over 150 franchised dealerships. We offer an industry-leading benefits package including competitive salaries, enhanced holidays, and more.
Benefits Include:
* Competitive salaries with clear pay scales
* Enhanced holidays that increase with service
* Eligibility for colleague car plans
* Critical illness cover after 2 years and Life Assurance
* Enhanced paid maternity, paternity, and adoption leave
* Employee assistance programme and free access to Smart Health
* Employee purchase scheme with discounted shopping vouchers
* Employer funded Private Medical Insurance
* Employer Pension Scheme
We believe in nurturing our people with specific manufacturer brand and management training to enhance career development opportunities. We celebrate and encourage success at all levels with our annual Excellence Awards.
Charles Hurst is an equal opportunities employer, committed to a working environment free from discrimination and empowering our people to reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you starting with us.
Seniority Level
Entry Level
Employment Type
Full-time
Job Function
Other
Industries
Motor Vehicle Manufacturing
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