1st line engineer

1st Line Support Engineer Kent Consultancy - £22,000-£28,000 + Excellent Benefits

Overview:
An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer. They are looking for a dynamic and ambitious individual who prides themselves on providing a high level of delivery and expertise in their performance. The successful candidate will have experience working in a fast-paced environment, be able to work to tight deadlines and be confident in offering excellent customer service.

Role & Responsibilities:
* Responding to inbound calls effectively
* Logging customer issues, queries and requests into the internal ticket management system
* Providing 1st line Server, Network & Desktop technical support
* Conducting hardware configurations and software installations
* Managing and working to internal and customer SLA's, escalating problems when necessary
* Creating and maintaining infrastructure documentation tailored to individual clients needs
* Taking proactive end-to-end ownership to resolve issues when they arise
* Managing client expectations through clear communication

Essential Skills & Experience:
1. 0-2 years experience in a similar role
2. Previous experience working for a MSP
3. Active Directory
4. MS Windows
5. Office 365