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Sector: Operations and Facilities Management
Role: Executive
Contract Type: Permanent
Hours: Full Time
Is this the role for you?
Reporting to the Content Operations Manager, the Content Operations Executive is responsible for ensuring timely delivery of high-quality content to multiple platforms and services. The individual will be part of the team running the day-to-day Channel 5 VOD content operation, coordinating multiple workstreams to ensure programming appears on the service when required. Working alongside the VOD content, Tech Operations, and Broadcast Ops teams, the individual will ensure that all potential or actual delivery issues are picked up, assessed, and resolved in a timely and appropriate manner. Alongside colleagues from across the business and externally, the individual will play a key role in coordinating content from multiple suppliers and ensuring seamless progression from receipt to delivery. They will be adept at assessing, triaging, and working with others to identify and troubleshoot issues with process and potential workflow improvements.
The role will lead the operational relationship with editorial, playout, and distribution partners, ensuring a joined-up approach to content delivery. The team is primarily responsible for delivery of Channel 5 and partner programming to the streaming service and works to drive efficient workflows and processes within the team. This role will be expected to support that and be across project developments in order to communicate requirements clearly and concisely to teams and management as required.
What will you be doing?
* Be part of the team running the VOD delivery operation, ensuring the timely availability of content across all required platforms.
* Spearhead the 3P content delivery process, coordinating with colleagues across the business to deliver exclusive and Partner Channel programming.
* Key operational contact for external service providers and suppliers.
* Work closely with the Content team to identify issues with metadata and images.
* Identify content processing problems and support the triage and remedy of issues on live platforms.
* 1st line support regarding operational issues for syndication partners.
* Manage the operational relationship with Channel 5's media processing partners.
* Coordinate delivery reporting and KPI tracking.
* Support the workflow improvement process.
* Tracking and troubleshooting content delivery.
* QC of delivered content.
* Version control including revocation, re-scheduling, and redeliveries.
* Tracking and implementing linear TX changes for VOD.
* Access services reviews, scheduling, and redelivering where required.
* Content management of transcode volumes for Catch up, Box Sets, First-Looks, and Exclusives.
What are we looking for?
* A highly organised person, with the ability to handle multiple tasks, manage prioritisation and follow a structured approach to problem-solving.
* Excellent technical understanding and ability to communicate technical issues.
* A strong understanding of the video on demand market and demonstrable interest in streaming as a platform for the delivery of content and services.
* Ability to align operational and strategic requirements.
* Demonstrable experience in operational troubleshooting, and a can-do attitude to issue resolution.
* A great team player and an ambassador for on-demand TV distribution to the wider organisation.
* Extensive knowledge of video on demand system workflows or architectures.
* Solid experience working in a digital media or broadcast operational environment.
* Experience using content management workflows.
* Experience working with digital video assets, with a good knowledge and understanding of video transcoding technologies and techniques.
* Experience using workflow and collaboration software, such as Jira, Confluence, Slack or Teams.
* Good knowledge of MS Office applications, including Excel.
* Understanding of a range of different metadata output formats.
* Be able to work to tight deadlines and remain calm under pressure.
* A diplomatic approach to issue management.
* A strong commitment to quality and attention to detail.
* A sense of ownership and desire to solve issues and see tasks through to completion.
Company
About Us!
Paramount is committed to the power of storytelling, because Representation matters, Visibility matters, Social change matters, Investment matters, Hard truths matter and inspiration matters. To kids. To adults. To everyone around the world. We’re on a journey…together. And we’ve only just begun.
Our brands have been market leaders for more than 10 years, reaching 22.9 million homes! From MTV to Nickelodeon and Comedy Central to Channel 5 our brands offer opportunities for you to unleash your potential and bring your whole self to work! Find out more! https://paramountcareers.uk/
Our Values!
Optimism & Determination | We are a positive belief that we can navigate and thrive in the landscape ahead.
Inclusivity & Collaboration | We embrace new and diverse voices, act with care and work together to capture opportunities and manage through challenges.
Agility & Adaptability | We think entrepreneurially, are resilient to change and move quickly to anticipate and create what is next.
Diversity, Equality & Inclusion! | As a company, we are committed to creating an environment of inclusion and belonging, and content that reflects, celebrates and elevates the diversity of our audiences. We recognize our responsibility to use our platforms to connect the world, create culture, mark the moments that matter to us all and make meaningful and lasting change.
Our Employee Resource Groups (ERGs)
Our global ERGs embody the spirit of diversity and inclusion by providing a forum for employees to flourish personally and professionally while offering direct business support to all our brands. More than 50% of our workforce are members of these employee-led groups.
* Fusion | Fusion aims to promote inclusion by celebrating cultural diversity in the workplace.
* Pride | Pride is Paramount’s Employee Resource Group focused on lesbian, gay, bisexual and transgender employees and allies.
* The Parenthood | The ParentHood is Paramount’s Employee Resource Group focused on working parents and families.
* Rise | Rise, a Paramount Employee Resource Group, provides an inclusive global community where next-generation leaders engage with ideas, executives and each other.
* Women+ | Women+ Networking Group creates a network rooted in mentorship, education, programming and philanthropic endeavours for our members.
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