Are you an experienced Customer Service Advisor / Account Manager and looking to work for a nationally renowned award-winning food manufacturing business in North Yorkshire that values its people and offers excellent benefits?
Do you have a positive customer-focused approach, self-motivated, with a desire to succeed, and make a difference to your customers?
We are working closely with this amazing family-run business that is rapidly growing and are now looking for an experienced Customer Service Advisor to complement their retail team. Hybrid working is available if you live outside of the locality.
What the Customer Service Advisor job involves
* Speaking to key retail customers, building and maintaining strong relationships.
* Monitoring your retailer customer accounts, identifying any gaps and looking for growth opportunities as well as making recommendations.
* Account managing your own key accounts with retailers all over the UK.
* Working with key stakeholders to meet and drive business strategies.
* Dealing with any enquiries from your customers in a timely manner whilst maintaining a high service level.
* Advising customers on food products that are available at different times of the year.
* Keep track and report on customer accounts, providing data and sales forecasts to the sales manager.
Skills required
* Previous experience from within the Food Manufacturing industry sector.
* Experience of managing retail customer accounts.
* Excellent customer service and communication skills.
* Self-managed with a strong attention to detail.
Other information
* Monday to Friday 9:00 AM to 5:00 PM.
* Competitive Salary: Up to GBP40,000 depending on experience.
* 25 Days Holiday + BH Rises with length of service.
* Pension Auto Enrol - Option to join Company Pension after 12 months.
* Medical cash back scheme.
* Hybrid options may be considered, dependent on experience.
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