Job Title: Bike Recovery Driver
Location: Penton / Clapham depot
Contract Type: Permanent, Full time
Working Hours: 12-hour shifts, 4 on, 4 off (6.30am - 18.30pm, approx) will include weekend work
Salary: £27,352 per annum + Excellent benefits
London Cycle Hire, or Santander Cycles, is the largest cycle hire scheme in the UK and regularly records over 1 million hires a month. The Scheme is available 24/7, 365 days a year. We operate more than 12,300 bikes, 2,000 eBikes and over 800 bike docking stations across London. We help Londoners get around quickly and easily in the most environmentally friendly way possible.
As a Bike Recovery Driver, you will be responsible for tracking down and recovering lost and stolen bikes and returning them to docking stations or to our workshops for repair.
Your responsibilities will include:
1. Driving a company issued van around the London area (sometimes extending outside of London).
2. Tracking lost or stolen bikes to their locations.
3. Requesting that members of the public return the bikes or issuing letters from the Police and Transport for London.
4. Using tools such as bolt cutters, angle grinders, and grapple hooks to recover bikes.
5. Handling confrontations in a courteous and professional manner.
You will receive a £10 incentive payment for each bike collected beyond the eighth one each day.
You will represent Serco's London Cycle Hire team positively in the community and contribute to the reduction in asset loss and profit loss.
As part of your training, Serco will provide role-specific training and Conflict Avoidance training.
What do I need to do the role?
To be considered for a position within our team, you will need:
1. Excellent customer service skills.
2. Experience driving around the London area.
3. A full UK Manual driving licence held for at least 1 year (Please ensure this is visible on your CV).
We expect the very highest level of customer service to be provided by our staff in all circumstances. Applications from those with experience of successfully handling and de-escalating potential conflict in a calm, polite manner are particularly welcome.
Previous experience in the Micromobility sector is not essential as we will provide any additional training you may need.
Please note, this position is subject to random drug and alcohol testing.
Why Serco
A place you can make an impact: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.
A place you can count on: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop.
A place for you: We are a motivated team who will encourage you and help you to succeed.
What we offer
* Up to 6% contributory pension scheme
* Serco discounts including cinema, Merlin entertainment, online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
* Interesting, varied, and enjoyable work.
* A company that recognises your contribution.
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