Do you have effective customer facing administration experience? Do you consider yourself to be IT literate with great attention to detail? Are you based in or around Caerphilly?
Catnic is a leading steel manufacturer with a focus on sustainability and a presence in Caerphilly since 1969. The successful applicant for the Customer Service Representative will be someone who can act as a key contact for stakeholders and is proactive, reliable and a team player.
Role - Customer Service Representative
Pay - £12.47ph
Location- Catnic Ltd/TATA, Pontypandy Industrial Estate, Caerphilly CF83 3GL
(100% office based)
Shift pattern- Mon-Fri, standard office hours. 37 hours per week
Duration- 12 months
Responsibilities:
* Offering customer support to stakeholders, both internal and external
* Acting as a focal point for operational matters relating to customers
* Creating sales order and processing promptly and accurately
* Providing quotations to customers in a timely manner
* Managing the input of orders and ensuring availability of product
* Signposting stakeholders in the right direction for queries you are unable to resolve
* Working with operations and logistics departments to successfully meet the needs of the customer
* Recording and resolving customer complaints
* Retrieving and storing proof of delivery
* Being involved in customer service improvement interventions
* Adhering to UK Health and Safety legislation and company policies relating to such at all times
* Collaborating data into IT systems
Experience needed:
* Prior experience in a customer facing administrative role
* Previous experience working with numerical data
* Capacity to operate with minimal supervision
* Strong IT literacy skills with MS Office
* Experience with in house IT systems
* Confident telephone manner
* Strong verbal and written communication skills
* Excellent interpersonal skills
* Exceptional attention to detail
Benefits:
* Advice and editing on your current CV
* Dedicated team throughout your journey within the role
* Paid holiday
* Exclusive online services including restaurant and retail discounts
* Chance to receive £300* for referring a friend
* Opportunity for progression into permanent roles
* Competitive rates of pay
Does this role sound interesting? Apply today and a team member will be in contact if you meet our requirements.
All applicants are subject to vetting checks including but not limited to: Right to work check, Medical assessment and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
PandoLogic. Keywords: Customer Service Administrator, Location: Caerphilly, WLS - CF83 3JN