About the team: The Mail and Print team are responsible for the management and oversight of the inbound and outbound print functions working with both internal and external stakeholders to ensure key objectives and SLA's are achieved. Our philosophy: Before you read on, we'd like you to know that we're committed to diversity and hope that our employee base reflects the diverse nature of our society. To understand more, please follow: https://www.osb.co.uk/careers/overview/ Our recruitment process can include telephone calls, virtual meetings via Webex and face to face meetings in one of our offices. If you apply for one of our roles, we will be sure to ask you if you require any support with any of these stages. What you will be doing: As Mail and Print Officer, you will have the opportunity to work with the Senior Relationship Officer to ensure all activities for print functions are carried out to the highest standard in line with the Banks policies and procedures. You will have the opportunity to be a pivotal contact with third parties and internal stakeholders to ensure all print actions run smoothly and any issues are addressed in a timely manner. Your responsibilities will include… Track and monitor printed stock, both at vendors and at OSB sites, and ensure that stock is kept at the correct levels. Work with the Mail and Print Manager on print processes and carrying out a full daily reconciliation of the letter runs prior to providing approval to print/mail. Liaise with the third-party vendor to ensure that all print requirements are confirmed within agreed SLAs and escalate any unresolved issues. Assist with monthly invoice logging and reconciliation, ensuring invoice costs from 3rd party are in line with activity performed and agreed contractual pricing. Be familiar and regularly keep well updated on the Banks Vendor Management and Outsourcing Policy and Procedures and assist the team to ensure procedure manuals are kept up to date. Ensure that you fully understand and comply with the organisation's Risk Management and Data Governance Policies and demonstrate your understanding of these in your day-to-day work. In return for your commitment: Please use this link to see the fantastic benefits available at OSB: https://www.osb.co.uk/careers/overview/benefits Could you be the one? We are looking for talented individuals who have the experience and knowledge set out below: Previous experience working in a Relationship Owner/Vendor Management support role is essential Previous experience working in an administration role is essential Strong knowledge of risk controls is highly desirable Experience working within the financial services industry is desirable What to do next If this sounds like you, please apply now If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds. As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don't stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful. INDLP