Salary - £27,500 per annum We are looking for a detail-oriented, customer-focused, and highly organized Booking Services Agent to manage reservations and ensure a seamless booking experience for our guests. In this role, you will handle inquiries, process bookings, and provide exceptional service to maximize guest satisfaction and revenue opportunities.
What we offer
£27,500 per annum
Permanent, full-time contract (40hrs per week)
Your role
We are committed to delivering outstanding guest experiences from the moment a booking is made. As a Booking Services Agent, you will be responsible for handling reservations efficiently, assisting guests with their booking needs, and ensuring all details are accurately recorded in our system.
Responsibilities will include but are not limited to:
Handling incoming reservation inquiries via phone, email, and online booking channels.
Processing individual and group reservations accurately, ensuring all guest requirements are met.
Providing clear and professional communication to guests regarding booking confirmations, modifications, and cancellations.
Maximizing revenue opportunities by upselling room types, packages, and additional services.
Coordinating with the front office, sales, and revenue management teams to optimize occupancy and availability.
Maintaining up-to-date...