Driver Manager Arriva Northfleet Are you ready to drive excellence in public transport? Are you a dynamic leader with a passion for operational excellence and team development? Join Arriva as a Driver Manager at our Northfleet Depot and be a key player in driving our success forward Main Responsibilities: Health and Safety Responsibility for ensuring adequate organisation and arrangements exist for the effective implementation of the Company Health and Safety Policy, and ensuring compliance with all statutory obligations. Detailed H&S Responsibilities are published in the Arriva HS&E Establish and maintain business relationships critical to local performance. Understand customer needs and embrace partnerships with Local Authorities. Ensure complaints are answered in a timely manner and fully investigated with appropriate actions taken to prevent a reoccurrence. Ensure the secure management and storage of lost property is maintained at all times. People: Develop and support an organisational culture that embodies the values of Arriva and promotes Equality, Diversity & Inclusion (ED&I). Ensure that the site has the required level of resource, capability, and competence. Lead, manage and motivate colleagues to maximise contribution and ensure effective collaboration. Responsible for the continual development of their teams. Engage and motivate site teams through effective leadership and communication forums to become high performing teams. Be visible, credible, knowledgeable and approachable, role-modelling standards of high business and personal performance. Forge strong working relationships with key stakeholders including the Trade Union. Quality: Lead the delivery of outstanding service delivery and operational compliance and provide leadership and support to site team to deliver excellent levels of all round performance and improved operating profit. In alignment with the commercial team ensure a continuous review of networks and customer feedback. Utilise effective and efficient business performance management tools to engage site teams in taking personal responsibility for the success of the business. Work with the recruitment and training teams to optimise the operational delivery and efficiency of this end-to-end process, ensuring the improvement of site KPIs is supported by these work streams Financial: Contribute to the development of the site’s annual budgets business plan by formulating proposals and assisting the Head of Sites with the compilation of annual budgets, forecasts and targets. Focus on value-adding business activities to maximise revenue and control operating costs. Continuously review financial performance against budget and identify appropriate action plans to address any shortfall. Include relevant parties in the decision-making process and encourage empowerment whenever possible. In addition to the delivery of the budget requirements, it is essential that wider business plans are explored, developed and implemented to ensure business growth, service delivery improvement and innovation / diversification. Continual Improvement & Innovation: Continuously review the operating terrain, identify areas, processes and systems which through innovation can be substantially improved. Acts as Change Agent, making balanced yet brave decisions that change the status quo and enhance the business. Is a Value Creator, constantly innovating and implementing, to drive operational excellence. Work closely with the head of sites and peer group to share best practice throughout UK Bus. Qualifications & Person Specifications: Eligible to become a Transport Manager on the Operators Licence. Experience in a similar role within the transport or logistics industry. Why Join Arriva?: Career Growth: Opportunities for professional development and career progression. Supportive Environment: Work in a collaborative and inclusive environment. Competitive Salary & Benefits: Enjoy a comprehensive benefits package along with a competitive salary. If you are a dynamic, proactive, and results-driven leader with a passion for operational excellence and a proven track record in managing teams, we want to hear from you Ensure that the workplace is safe for everyone by taking reasonable care not to do anything that might endanger yourself or others, either through your actions or lack of action, and never to act in a way that causes either you or Arriva to be in breach of the law. Expected to consider, and take account of, the potential hazards and risks in everything you do whilst you are at work. Detailed H&S Responsibilities are published in the Arriva HS&E Management System.