Were looking for an accomplished 2nd Line Support Analyst to join our team. In this role, youll be supporting the wider technology team by investigating issues and discrepancies within our groups strategic platforms, primarily focusing on Simpro but also including HR and Finance systems. Youll also be the go-to person for end-users facing more complex issues that cannot be resolved by our first-line support team of local super-users. Reporting into the QA/Release Manager, you'll play a critical role in supporting testing, deployment activities, and maintaining a prioritised list of system issues. This is a fantastic opportunity to grow your technical expertise in a collaborative environment, ensuring the smooth operation of our platforms and escalating issues as needed. What we offer: Were looking to offer a salary of £35,000 £40,000 for this role and are open to candidates of various levels. In addition, we offer 25 days holiday (plus bank holidays) with an additional day off for your birthday. Key responsibilities: Daily you will investigate and resolve system issues across key platforms like Simpro, HR, and Finance systems. This will involve working closely with users and technical teams to identify discrepancies, troubleshoot problems, and deliver timely solutions A large part of your role will be to maintain and monitor a prioritised list of known system issues and user queries. Youll work with stakeholders to ensure they are informed of the status of their issues You will support the QA/Release Manager with testing and deployment of system updates and releases. In addition to this youll assist in planning and coordinating release schedules to minimise impact on users. Youll raise, monitor, and track defects and queries with third-party suppliers, following up as necessary to ensure timely resolution. Youll also escalate critical issues where needed to ensure they are resolved promptly and effectively Experience required: You should have strong experience in conducting technical system analysis and investigations, with the ability to quickly identify and troubleshoot complex technical issues across multiple platforms. A proactive approach to problem-solving is essential You should have prior experience providing both first- and second-line support in a technology department, working with end-users to resolve issues that require deeper investigation and more technical knowledge Youll need to be familiar with support and ticketing tools, as well as operational release processes, so that you can manage user queries, raise tickets, and contribute to the release of updates and patches in an organised and efficient manner Youll need excellent communication skills, enabling you to work collaboratively with users, technical teams, and external suppliers. Youll be confident in discussing technical issues with non-technical stakeholders and ensuring they are supported through the process If you're passionate about technology and eager to make a significant impact, we encourage you to submit your application today. Not sure if your skills align perfectly? Don't hesitate to apply; we welcome candidates with diverse backgrounds and skill sets. About Compliance Group: Compliance Group is a leading organisation committed to providing unparalleled safety and regulatory compliance services. With a focus on data protection, we partner with clients across industries to mitigate risks, safeguard sensitive information, and ensure compliance with data protection regulations. Join us in our mission to protect data and uphold privacy rights for individuals and organisations alike.