The Opportunity
This position works out of our customer site in Cardiff, in the Occupational Health Customer Operations department. Abbott delivers innovative Occupational Health by helping companies comply with health legislation and industry standards, in order to manage the ongoing health of employees and engaging the workforce in improving their health and wellbeing.
This role is responsible for the delivery of a full range of Occupational Health administration duties under supervision of Occupational Health Advisors and Clinical Team Leaders at customer sites.
You will be able to demonstrate that you are customer-centric, governance and business focused by providing a high-quality standard of work for our customers.
What You’ll Do
1. Manage First Aid program: training, ordering consumables, restocking stations/kits.
2. Handle departmental communications: produce meeting notes/minutes.
3. Process medical results/reports.
4. Oversee clinic schedules: health surveillance, referrals, fitness to work, drop-in clinics, update systems and spreadsheets.
5. Schedule Medical and Health Surveillance assessments, ensuring timely compliance.
6. Support Employee Managers: log completed assessments.
7. Manage random testing schedule.
8. Arrange calibration of OH clinic assets, liaise with supply chain.
9. Assist in producing OH monthly reports/statistics, including absence reporting and health campaigns.
10. Manage OH records: archive/dispose expired records per Data Retention policy.
11. Raise orders for consumables/equipment.
12. Collate, monitor, report Absence and Disability metrics quarterly.
13. Process Data Subject Access Requests per Data Protection Procedure.
14. Organize new/refresher training.
15. Stock take and order stock, consumables, stationery.
16. Arrange regular stakeholder/department meetings.
17. Request PO placement for drug testing/biological monitoring kits.
18. Share monthly health and wellbeing articles.
19. Perform ad-hoc general administration tasks.
Required Qualifications:
20. Confidence, assertiveness, tact, diplomacy, and empathy with clients.
21. Methodical and systematic work style.
22. Teamwork focused on timely, accurate task delivery.
23. Strict confidentiality maintenance.
24. Approachable, adaptable communication style.
25. Strong organizational skills.
26. Strong written and verbal communication.
27. Preferable experience as an Occupational Health Technician or Healthcare Assistant.
28. Effective collaboration with HR, health and safety professionals, and occupational health partners.
29. Ability to prioritize workload.
30. Willingness to travel to other sites.
31. Competence in using Microsoft Office and Excel.
WHAT WE OFFER
As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.