Helpdesk Scheduler
Location: Salford
Salary: £26,000 to £28,000
Hours: 8am - 5pm, Monday to Friday
Are you a dynamic coordinator with a knack for scheduling and resource management? Join our team in Salford as a Service Scheduling Coordinator and be part of a company that values your skillset and commitment!
What's In It For You?
1. 33 Days Holiday (including bank holidays) plus your Birthday off
2. Scope for progression
3. Auto-enrolment Pension
4. Death in Service Insurance: 4x your salary
5. Extensive Healthcare & Wellbeing Package:
6. Private Medical Insurance (no excess)
7. Dental & Optical cash-back scheme
8. Employee Assistance Program
9. Virtual GP access
10. Annual health screening and discounts
11. Enhanced Family Leave
12. Free Onsite Parking and Gym Access
13. Company Events
14. Employee of the Month and Long Service Awards
15. Referral Bonus
Key Responsibilities:
1. Schedule & Monitor: Oversee and manage mobile engineers' schedules, ensuring they have full, productive diaries.
2. Job Assignment: Allocate service requests from customers, engineers, Job Logic PPM, and statutory requirements.
3. High Priority Jobs: Take ownership and triage high-priority tasks with guidance from Operations and Technical teams.
4. Daily Review: Regularly review schedules to meet PPM demands efficiently.
5. Communication: Liaise with contracts teams and adjust schedules based on service request fluctuations.
6. Escalation & Compliance: Address non-compliance issues with engineers and support monthly performance reviews.
7. Service Accuracy: Maintain accurate information in Job Logic and customer portals.
What You'll Bring:
Essential Skills & Experience:
1. Prior experience scheduling for a team of mobile, distributed engineers
2. Proficiency with a Computer Maintenance Management System (CMMS)
3. Strong computer skills, especially in MS Office
4. Ability to answer phone calls from clients and engineers, planning scheduled maintenance and handling reactive calls
Ready to join a company with a fantastic benefits package and plenty of room for growth? Apply today.
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