* Working hours: FULL TIME: Monday - Friday between the hours of 9am - 5PM.
Do you like making a difference? Do you have a keen eye for detail? Do you enjoy communicating with many people and dealing with complex cases? If you answered 'Yes,' we would love to hear from you.
Brook Street is working with His Majesty's Prison and Probation Service to recruit a Case Administrator on a Temporary basis for the National Probation Service in Norwich! The Probation Service carries out sentences given by the courts, in custody and in the community and rehabilitates people through education and employment. These are careers that change lives.
The Role:
As a Case Administrator, you will provide essential service that has a diverse organisation with a wide variety. One of the primary aspects of the role will be assisting outbound callers who are either going through the Probation System or signposting and liaising with Probation Officers as part of the London Probation Service system.
Primary responsibilities:
* Taking inbound and outbound calls and handling queries
* Liaising with Probation Officers
* Data Entry
* Assisting people throughout the Probation System
* Signposting people that call in through to the correct departments
Requirements:
* Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present complex or challenging behaviour
* Strong and confident telephone manner (as this phone is heavily telephone based)
* Use and work on your initiative
* Possess basic numeric skills
About Us:
We recruit on behalf of some of the country's best-known organisations for roles across all industry sectors. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.
Apply:
To apply, submit your application online. Successful candidates will need to provide necessary documentation, including a valid passport, proof of addresses, proof of NI, and undergo a DBS check and three years referencing.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
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