We are looking for a Network & Supporter Services Assistant to join us for 12 months to support the National Art Pass Network and Supporter Services teams.
This post offers the opportunity to develop experience and understanding of large-scale membership scheme process and communications, and by embedding across two teams the post-holder will have the opportunity to refine and streamline cross-departmental processes.
For the National Art Pass Network team: Support incoming queries from museums, galleries and historic places that are part of the National Art Pass membership scheme (a network of 900+ venues) and manage internal and external enquiries relating to the network.
For the Supporter Services team: Support the delivery of inbound and outbound customer service, multi-channel communications – including email, telephone and post - to members, supporters, and the wider public – which are mainly delivered through our third-party providers.
Responsibilities across both roles include responding to and redirecting enquiries, setting up accounts and maintaining accurate records on the website, CRM system and Professional Dashboard, and troubleshooting issues.