Job Title: IT Support Technician
Function: Finance - IT
Location: Grangemouth SLS - South Lumley Street
Job Level: 3
Contract: Permanent
Date vacancy will close: Friday 21st March. Where we receive high numbers of applications, we may close vacancies early. If you think this is the right opportunity for you, please don't delay in applying!
Who we are:
Born in Glasgow, made in Scotland and enjoyed around the world. Whyte and Mackay is home to a collection of multi-award-winning global whisky brands led by The Dalmore, Fettercairn, Jura, and Tamnavulin. Our mission is to be a driving force in whisky, renowned for building brands that stand out. Enabled by our brilliant community of 700 colleagues, reaching across 16 countries and counting. We're led by our values, continuing to grow and invest and looking for great talent to join our brilliant community.
What the opportunity looks like:
As an IT Support Technician, you will be the primary point of contact when one of our users has an IT issue. You will provide technical support on a wide range of issues, ranging from application support to server/network problems. You will need to be able to work under pressure in a professional and timely manner, and you should be enthusiastic, approachable, and interested in new challenges.
* You will work closely within a small IT department supporting numerous teams throughout Whyte and Mackay.
* First point of contact within the IT Department.
* Administration of Active Directory, helpdesk cover, workstation deployment, image management, and default security setup.
Skills and experience that will help you be a success:
For this role, we're looking for:
* Previous experience in a similar 1st line support role.
* Knowledge of working with core Microsoft network technologies and Office 365.
* Understanding of technologies such as TCP/IP, DHCP, DNS, VLANs, etc.
* Understanding of basic cyber security concepts.
* Excellent problem-solving skills.
We believe that everyone has the potential for growth in our roles! You may feel you don't tick every box for this role, but if you believe you have relevant experiences that could help you succeed, we'd much rather you apply rather than rule yourself out based on any self-limiting beliefs!
Why join us:
We offer a competitive salary, bonus package, life assurance, competitive pension, excellent product allowance, 35 days annual leave, plus enhanced family-friendly policies.
Our application process:
If you like what you’ve read and want to explore this opportunity further, please apply before the closing date listed at the top of the advert. Our team reads each and every application, therefore you'll hear back from us in due course.
Should you require any adjustments to our recruitment process to help you be at your best, then please contact us at HRTeam@whyteandmackay.com and we'll do what we can to support.
Applications that are progressed to the shortlist stage will be asked to participate in a video interview. Then for those that progress, a face-to-face interview on either the 2nd or 3rd April 2025.
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