Location: London Sector: Proptech Job: Head of Operations We're working with an exciting proptech start-up that are redefining the rental experience and looking for a Head of Operations to establish a scalable operational framework across four core operational areas. If you excel in high-growth environments with a proven track record of scaling operations and optimising processes, this is the perfect role for you What you'll be doing:- Lead and develop an operational framework across four key operational areas Ensure all functions are efficient, scalable and aligned across the business Build an internal marketplace of gig employees Build a distributed and remote administrative support team of 100 people to run according to the established process SLAs Define, establish, and implement KPIs and performance metrics to align with company objectives Design and implement operational processes that allow to run the business 3x lower cost base compared to the status quo What you'll need:- 3 years in top-tier consulting or investment banking Proven experience in a fast-paced, process-driven venture-backed scale-up, with a track record of delivering results 3 years in operational roles, experience of managing, hiring & nurturing teams of 100 people and complex workflows Strong ability to manage and optimise distributed teams, including local and remote staff Hungry for data; and structured, analytical and data-driven approach A "get things done" attitude with the flexibility to balance strategic planning and hands-on execution