Company Benefits
* 23 days' holiday excluding bank holidays, with the ability to increase up to 25 days.
* Employee Assistance Programme with 24/7 telephone helpline and online support.
* 8 face-to-face counselling sessions, including CBT.
* 24/7 access to an online GP service.
* Cash plan scheme on your everyday health and well-being including: optical, dental, physiotherapy, health screening, hospital admission, and much more.
* Personal Accident Cover.
* Employee discount platform including cinema tickets, holiday packages, car insurance, and more.
* Free Basic Will Writing Service.
* EV Scheme.
Job Purpose
If you are an enthusiastic individual looking to contribute to a dynamic team environment while honing your administrative skills, we would love you to join our Service Active Department. You will carry out general and varied administrative duties to support a busy Service Department.
Duties and Responsibilities
Administration
* Program fob requests that we receive via email via office fob PC, raising and updating CASH fob programming calls, and informing the customer when complete.
* Action CASH admin follow-ups, updating database information as required.
* Raising and sending no access/call close down letters.
* Creating and sending out appointment cards for both planned maintenance and corrective teams as required.
* Assisting and supporting Service Desk staff, Senior Administrator, Customer Service Manager, and Operations Manager with any admin requirements.
* Reviewing completed maintenance calls and sending completed dockets to customers who are not set up to receive these automatically.
* 1st line answering calls and passing through to the correct department.
* Review customer portals, updating and closing down jobs accordingly.
* Review corrective call reports for specific contracts and sending them to the relevant people.
* Completing customer WIPs with updates as and when required.
* Creating mail merges for schedulers maintenance calls for large residential blocks.
* Run non-technical reports and send them to the customers on a weekly basis.
Other Duties
* Housekeeping of stationery and office supplies ensuring areas are tidy and stock levels are sufficient.
* Ordering stationery replenishment as required.
* Handling of post, opening, distributing, and sending as required.
Qualifications and Experience
Essential
* Excellent admin skills and ability to use company CRM [CASH].
* Ability to co-ordinate and manage scheduled work within agreed timescales and understand Service Level Agreements.
* Customer Service experience.
* Experience on customer portals and processing certification.
Desirable
* Previous experience in an admin role would be advantageous.
* Geographical Knowledge.
Personal Attributes
* Accountable
* Diligent and Organised
* Punctual
* Team Player
* Technologically competent
* Problem Solver
Other Information
This is a permanent role we are offering based in the Manchester office.
The rate of pay we are offering is £11.44 per hour depending on experience, based on a 40-hour working week.
Please note we will not be working with agencies on this vacancy.
Job Types: Full-time, Permanent
Pay: £11.44 per hour
Expected hours: 40 per week
Additional pay:
* Bonus scheme
Benefits:
* Company pension
* Employee discount
* Health & wellbeing programme
* On-site parking
* Referral programme
* Store discount
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* No weekends
Work Location: In person
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