We’re on a mission to make: The most successful insurance disruptor people want to stay with for life Are you ready to transform the insurance industry with innovative technology? At Policy Expert, we are on a mission to revolutionize Home, Pet, and Motor insurance, making it clear, fair, and great value for customers. Since our inception in 2011, our breakthrough thinking and proprietary tech, have won us over 1.5 million customers and the title of the UK’s No.1-rated home insurance provider for 9 years. Hear from our team about what it's like working at Policy Expert ✨ The Role Head of Department – Lead, Inspire, Transform Location: Milton Keynes Are you a visionary leader ready to shape the future of customer service? Do you have the passion to inspire high-performing teams, the strategic acumen to drive innovation, and the empathy to create an inclusive and empowering environment? If so, we want you as our Head of department At Policy Expert, we’re on a mission to redefine excellence in customer service. You’ll have the opportunity to lead a dynamic team of managers and senior leaders, implement transformative strategies, and champion a culture where people thrive and customers shine. Why Join Us? Make an Impact: Drive meaningful change, elevate customer experiences, and shape the future of our operations. Inspire & Empower: Lead an engaged, talented team to reach new heights of professional growth and performance. Collaborate & Innovate: Partner across departments to design cutting-edge solutions that put customers at the heart of everything we do. Champion Excellence: Set the standard for operational brilliance, integrity, and compliance while delivering results that align with our bold vision. Your Role As the Head of department, you will: Lead with Vision: Define and execute a strategic road-map for exceptional customer service, leveraging data insights and industry trends. Foster Empowerment: Mentor, coach, and support team managers to exceed expectations and nurture a culture of growth. Collaborate Effectively: Work cross-functionally with key stakeholders to align initiatives and drive seamless communication. Drive Innovation: Spearhead projects and process improvements that enhance our customer journey and operational excellence. Champion Culture: Build an inclusive, high-performing environment where team members feel valued, engaged, and inspired. Who Are You? You are a dynamic leader with: Experience: Proven success in a senior operational or call center leadership role, managing large teams in fast-paced environments. Strategic Acumen: Expertise in data analysis, performance management, and KPI optimization to achieve business goals. Inspiring Leadership: A people-focused approach that motivates teams, fosters collaboration, and promotes professional growth. Customer-First Mindset: A passion for delivering exceptional experiences and a deep understanding of customer needs. Innovation-Driven Perspective: Familiarity with CRM platforms and digital transformation to enhance service delivery. What We Offer Competitive Salary: Recognize your expertise and leadership. Supportive Culture: Join a company that values diversity, inclusion, and your well-being. Growth Opportunities: Thrive in a role where your ideas and leadership make a lasting impact. Flexibility: Enjoy a work environment that supports work-life balance. Take the Lead Ready to lead a team to new heights and make a real difference in the lives of our customers and colleagues? Apply now to join Policy Expert as one of our leadership team and embark on a career journey where your vision and leadership will shine. Let’s transform the future together. What We Stand for and Next Steps: We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment. At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support. We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements. Take the Lead Ready to lead a team to new heights and make a real difference in the lives of our customers and colleagues? Apply now to join Policy Expert as one of our leadership team and embark on a career journey where your vision and leadership will shine. Let’s transform the future together.