Alexander James Recruiting is currently working with a leading provider of industrial batteries and related products. Focusing predominantly on the material handling sector, they require a new Customer Support Manager to assist with the management of their service operations nationally. With a competitive salary, company car, and bonus on offer, this is a fantastic opportunity for an experienced aftersales professional looking for a new opportunity.
Responsibilities
* Supporting and developing the service department across the UK
* Following up on in-bound new business leads for service enquiries
* Maintaining relationships with existing customers, ensuring their service requirements are met
* Assisting with the development of long-term business strategy and implementing these strategies accordingly
* Monitoring systems to ensure compliance with industry/security standards
* Meeting with Regional Service Team Leaders to ensure each region is managed effectively from a service perspective
Requirements
The company is ideally looking for an experienced management professional from within the Material Handling industry. They would also be open to candidates working for an ancillary provider such as attachments, batteries, etc. The role could also suit an individual that works in a closely related industry such as Construction Equipment or Commercial Vehicles. In terms of job role experience, having an engineering background would be beneficial but isn’t essential, and customer support backgrounds would be considered. In terms of location, the company has a preference for an individual based in the Midlands or the North.
Benefits
* Up to £40,000 (depending on experience)
* Up to 10% annual bonus
* Company Car
* 25 days holiday + statutory
The Company
Having been established for over a century, our client is a leading provider of various warehouse battery solutions to various industries. Their product range includes forklift trucks, sweepers, powered access, electric vehicle carriers, and AGVs. They also supply into both mining and rail and are looking increasingly to ensure they shift their focus to provide a solution to their ever-growing customer base.
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