It’s an exciting time at My Way Support CIC as we have an opening for an Operational Manager to join our fantastic team that is passionate about providing outstanding care.
This role entails the management of daily operations, ensuring the delivery of top-tier care, strict adherence to regulatory standards, and the seamless operation of the service as well as future development.
Our services include supported living, short breaks, outreach, respite, a wellbeing cafe, and community hub.
We work in close partnership with another Community Interest Company in developing and delivering adult day services and youth provision, especially helping young people and their families transition from children’s services to adult support settings.
We are committed to providing person-centered, responsive support for people with learning disabilities, ASD, physical disabilities, and mental health conditions following an ‘Active Support’ approach that helps people gain skills, confidence, and control of their lives.
Our services are delivered in a range of settings, from 24-hour intensive support to a flexible needs-based approach in the community. Our approach to support is based on best practice and achieving the right outcomes for each individual person.
Our specialist team of workers includes Support Workers, Senior Support Workers, Team Leaders, and Mental Health / Wellbeing Advisors. They deliver person-centred support across the full range of services that we provide.
Working within Health & Social Care can at times be high-pressure and unpredictable, and there are times when the individuals that we support will be in crisis. It is essential that the individual applying for this role understands this and can keep a calm and professional demeanour whilst supporting those in need.
About us:
My Way Support CIC is a forward-thinking and innovative care provider with the aim of empowering the people we support to take ownership of their care and support. We support and help some of the most disadvantaged adults in society with mental health needs, learning disability, and autism, with the focus being on improving their mental, physical, and emotional wellbeing. We do this by delivering care at the very highest standard and are CQC registered.
Requirements:
* Minimum 3 years of experience as a Manager in a setting providing support to clients with learning disabilities, autism, mental health, and/or forensic mental health challenges.
* Extensive experience in supporting people with mental health, autism, learning disabilities, and complex needs.
* Experience of developing new services and transformation and modernisation projects within services.
* Level 5 qualification in Health and/or Social Care in Adult Care or commitment to pursue it.
* Excellent understanding of CQC requirements.
* Exhibiting a demonstrable history of successfully managing and delivering exceptional care, alongside proficiency in financial management and planning.
* Displaying a profound grasp on safeguarding, compliance, and the highest care standards, ensuring a commitment to ethical and responsible care provision.
* Have a track record of effectively leading and motivating care teams, fostering a culture of encouragement and teamwork.
* Familiar with liaising with families and commissioners, completing care and support assessments and able to discuss Transforming Care Agenda, Complex Care packages for Mental Health, Supported Living, Learning Disabilities, and Behaviours of Concern.
Our Operational Manager duties will consist of:
* Ensure all the services provide a safe, clean, and happy environment for the people we support, maximising their independence and achieving desired outcomes.
* Monitor and manage all local safeguarding issues as part of the Operations Management team and promote best practice in the protection of vulnerable adults.
* Ensure that all contractual obligations are met.
* Manage the financial performance of the services you are responsible for, ensuring that each individual service delivers within its agreed budget.
* Manage the performance of staff, including taking appropriate disciplinary action where necessary.
* Directly manage the performance of services. Coaching, mentoring, motivating, and supporting the staff to deliver the support commissioned.
Full Time: 40 hours per week – Managers must be able to work some weekends and work as required at the times the shifts take place (earlies, lates, nights). Managers must be able to work ‘hands on’ with their team.
Do you want to take your first steps towards a new rewarding career? If the answer is yes, then we’d love to hear from you.
We are committed to safeguarding. An Enhanced DBS clearance is required for this post. References will be obtained for all roles.
Does the job role include personal care?: No
Working Patterns:
Various: earlies, lates, and nights
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