Company descriptionLocation: Tunbridge Wells hybrid 60% work from home 40% work from our Tunbridge Wells officeSalary: Up to £25k dep on exp + annual bonus + excellent benefitsHours: 37.5 hours per week, contact centre opening hours are 8-6 Monday to FridayThis is the jobTo enhance the AA’s customer service delivery as a Household Claims Handler, you will be responsible for handling a mixed portfolio of household claims. The perils you will be dealing with include accidental damage, storm, flood, escape of water/burst pipes, theft, fire, impact and recovery. You will be joining a dynamic and supportive, highly motivated Claims department with a focus on providing an outstanding customer experience during what can be a difficult time for the customer.What will I be doing?Handling either a mixed portfolio of Household insurance claims or specialising in one or more perilsMaking sure that service level agreements (SLA’s) are met, keeping the customer updated on the progress of their claim and working to make sure claims are settled promptly and fairlyLiaising with our supply chain to deliver an exceptional claims serviceEnsuring any complaints or feedback are accurately recorded and managed in accordance with our complaints processSupporting cost, service and process efficiency projects across the team, as well as having the opportunity to get involved in departmental projectsWhat do I need?Home/motor Insurance claims management background with Recovery experience preferredExperience in handling a claims portfolioAbility to show empathy and compassion to Policy Holders and deliver an exceptional customer claims journeyAdditional information "We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:25 days annual leave plus bank holidays Worksave pension scheme with up to 7% employer contributionFree AA breakdown membership from Day 1 plus 50% discount for family and friendsDiscounts on AA products including car and home insuranceCompany funded life assuranceDiverse learning and development opportunities to support you to progress in your careerDedicated Employee Assistance Programme and a 24/7 remote GP service for you and your familyPlus additional benefits to reward longer service!After 6 months:Technology and Appliance VouchersCycle to Work schemeGym MembershipHome Health Testing for you and your householdAfter 12 months:Car Salary Sacrifice SchemeRecognition for hitting tenure milestonesPlus, so much more!We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change."#LI-CL